Your Hospital Stay

As a partner in your care, you have rights and responsibilities to help our expert providers and caring staff ensure the highest level of care is provided. Speaking up about your care is one way you and your advocates can become active in your care.

Speak Up

The following are tips from the Joint Commission on Accreditation of Hospitals and are ways you and your advocates can take an active role in your care.

  • Share your up to date list of medications and vitamins with doctors and nurses.
  • Ask questions if you don't understand something or if something doesn't seem right.
  • Discuss each step of your care with your treatment team.
  • Request the assistance of a translator if that is helpful to you or your family.
  • Ask for additional information about the forms you're presented.
  • Find out how long treatment should last, and how you should feel during treatment.
  • Write down questions and important information.
  • Advocates can help give advice and support but they should respect your decisions about the care you want.
  • Advocates can get instructions for follow up care and find out who to call if your conditions get worse.

Condition HELP

Condition HELP enables patients, families, and visitors to be active members of the healthcare team and contribute to the safety and well-being of the patient. Any patient, family member or visitor can use the Condition HELP telephone line to alert a patient’s healthcare team if clinical changes occur when they are not present. To activate Condition Help dial 5555 from any Hospital telephone.

Inpatient Complimentary Offerings Benefit You

Delirium Prevention & Management

Delirium is a sudden and severe confusion often experienced by elderly hospitalized patients. It can be caused by pain, surgery, medication, dehydration, lack of sleep or not using hearing aids or glasses. Most of the time, it is a short-term condition but sometimes it continues for days or weeks — and not everyone with delirium recovers or returns to their usual state.

Our nurses are specially trained to recognize, prevent and manage delirium. Our initiatives include: providing bedside activities to help calm patients; an educational brochure for patients and families; and Sleep Well Bags to help promote better sleep using earplugs, eye mask, scented sachet, lotion, tea and tips to getting a better night’s sleep.

Our goal is to prevent delirium, whenever possible. When it does occur, we work to recognize it quickly and ensure your safety and comfort.

How We Mitigate Causes & Symptoms of Delirium

  • Eliminating medicines which may contribute to confusion
  • Managing pain
  • Ensuring sufficient food and fluid intake
  • Encouraging walk around
  • Promoting a normal schedule for sleeping and waking
  • Keeping the bed in a low position to reduce the risk of falls
  • Regularly offering help with toileting
  • Encouraging the use of eyeglasses, hearing aids and dentures when needed
  • Offering familiar activities or music for reassurance and comfort
  • Providing adequate time to rest after activity

Holistic Healing & Wellness

Our Hospital is a holistic environment that promotes healing and wellness and brings hope, pleasure and positive focus to the healing process. We believe in empowering individuals to heal through compassionate partnerships with care providers. By considering a patient’s personal values, needs, and strengths, our staff and volunteers help people respond to the challenges of illness, hospitalization, and healing to achieve the highest level of wellness.

Complementary Therapies & Supportive Services

  • Art at the bedside
  • Compassionate communication
  • Companionship
  • Creative expression
  • Leisure and diversionary activities
  • Music, including therapeutic music at the bedside
  • Pain management
  • Pet therapy
  • Prayer and meditation
  • Reiki
  • Spiritual care counseling
  • Stress management and relaxation

Concord Hospital’s healing environment brings hope, pleasure and positive focus to the healing process.