Published on September 22, 2020

Visitor Policy 

Effective September 22, 2020

Patients are no longer required to designate ONE person to be the same visitor for the duration of their entire Hospital stay. While patients can still only have one visitor, the visitor can change day-to-day. This is a change from the visitation policy that was effective on July 25, 2020.

Effective August 17, 2020, at 8 am

We're expanding our visiting hours for overnight (admitted) patients. The expanded hours are 11 am to 7 pm, seven days/wk. See policy effective July 25, 2020, for details on visitation. This change does not alter the current visitation guidelines for patients at end-of-life, or patients on maternity, pedi, ED, and DSC/OR/PST.

Effective July 25, 2020, at 11 am

We're expanding our visitor policy to allow overnight (admitted) patients to designate ONE care partner/caregiver to visit them during their Hospital stay during the visiting hours of Monday-Friday 11 am to -8 pm and weekends 10 am to 6 pm. This is the ONLY person allowed to visit for the patient’s entire Hospital stay. This change does not alter the current visitation guidelines for patients at end-of-life, or patients on maternity, pedi, ED, DSC/OR/PST and ICU.

Visitor Expectations

  • Visitors must wear a mask and observe social distancing the entire time while inside the Hospital.
  • Visitors are asked to stay in the patient’s room and restrict movement to other areas of the Hospital. Acceptable areas to enter are Cafeteria, Gift Shop, Karner Blue Café and public restrooms.
  • Visitors may not visit other patients, or go with a patient when they leave their room.
  • Visiting expectations and hours for pediatric, emergency, maternity and end-of-life patients may vary.

Concord Hospital reserves the right to revoke visitation rights when the security and/or safety of patients, visitors or staff is at risk or if patient care may be compromised.

Effective June 22, 2020

      • Pre-surgical testing patients may have one support person to accompany them (subject to screening upon arrival).
      • Day Surgery and Main OR patients may have one visitor.

Effective March 30, 2020

We're strengthening our visitation policy to help prevent the spread of COVID-19. To protect the health and safety of patients and staff we are restricting patient visitors with a few exceptions:

      • Pediatrics – one parent or one guardian only;
      • Patients at the end-of-life may have one visitor at a time.
      • Maternity – visitation policy for the maternity unit has changed to reflect the current standards in community and tertiary hospitals across the State of New Hampshire. Visitation on The Family Place allows one support person except in the following circumstances:
        • Pregnant woman 32 weeks or greater from out of state;
        • Pregnant woman unassigned to a Concord Hospital obstetric provider;
        • Pregnant woman who is symptomatic and needs to deliver or be seen in triage within 14 days of symptoms.

Visit Our COVID-19 Information Page

Visiting Hours

Visiting hours vary depending on the unit your friend or loved one is being cared for in the Hospital. If for some reason you are unable to visit your loved one in the Hospital, one of our Hospitality Services Associates, or a volunteer, will happily make a visit upon request.

  • Maternity Unit: 3 - 8 pm (Family and friends 12 years of age or older and 24-hours father/partner, grandparents, and siblings.)
  • Pediatric Unit: 3 - 8 pm (Unrestricted for parents)
  • Behavioral Health Unit: 4 - 8 pm weekdays; 3 - 8 pm weekends and holidays
  • All Other Patient Care Units: 11 am - 8 pm

Visiting Guidelines

Family and friends, in good health, including children accompanied by an adult, are welcome to visit during visiting hours or as arranged to accommodate patient and family needs. 

  • Anyone recently exposed to a communicable disease (such as chicken pox, measles, whooping cough) should not visit.
  • We request no more than two visitors with a patient at one time.
  • Please make your visits brief and leave promptly at the end of visiting hours.
  • Visitors may be asked to leave the room during treatments or examinations.
  • In the Intensive Care Unit, visits may be limited at the discretion of the nursing staff.
  • Food is not always an appropriate gift. Please ask the patient’s care provider about dietary restrictions before bringing any food or drink to a patient.

Surgical Waiting Area

When your family member is in surgery, our surgical waiting area provides a comfortable space for you to wait and receive progress reports on your loved one's surgery. If you need to leave the surgical waiting area, a paging device is made available.

We're strengthening our visitation policy to help prevent the spread of COVID-19. To protect the health and safety of patients and staff we are restricting patient visitors with a few exceptions:

  • Pediatrics – parents or guardians only;
  • Maternity – partner only;
  • Patients at the end-of-life may have one visitor at a time.

Parking on Campus

Parking is available in Lots A, B, E, F and M. Overnight and extended stay patient parking is available in Lot E. See our campus map for parking lot locations. View our building directory for recommended parking, based on your destination.

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Parking Lot & Garage