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Financial Assistance

Call (603) 228-7145 for more information.

We are committed to extending financial assistance to qualified individuals. If payment of your health care expenses could create a financial hardship for you, our financial counselors will work with you to apply for financial assistance. You may also be eligible for financial assistance available through NH Health Access Network.

How to obtain an application:

  • Download and print;
  • Visit the Financial Counseling Office at 250 Pleasant Street, Concord, NH;
  • Call (603) 228-7145.

Elligibility

Requirements

  • Before any financial assistance is granted, you must have already exhausted all other sources of payment including insurance, public assistance, litigation, or third-party liability.
  • Family income, in relation to federal poverty guidelines;
  • Assets (e.g. home, bank account, and stocks);
  • Any additional financial hardship;
  • You must be receiving non-elective, medically necessary care, and you must live within our primary service area.

Application Process

How to Apply

  1. Call (603) 228-7145. A financial counselor will advise you and investigate other sources that might provide financial assistance.
  2. Complete a financial assistance application and submit it along with the following:
    • Complete copy of your most recent Federal Income Tax Return and all schedules. Include copies of last year's W-2 forms.
    • Copies of the three most recent, paycheck stubs or a statement from the employer;
    • Copies of three most recent bank statements (e.g., savings, checking, money market, IRA, 401K, etc.);
    • Copies of unemployment, disability compensation benefits statements;
    • Copies of social security or pension benefits income;
    • Copy of food stamp allocation;
    • Copies of government assistance notices (including Department of Health & Human Services).
  3. If you do not have all of these documents contact one of our financial counselors.

Decision & Notification

Decision

The financial counselors review all applications once a month. After you have submitted your financial interview form and required documentation, a counselor will base the decision upon the general criteria categories mentioned above. The counselor can approve or deny adjustments for financial assistance under $25,000. For adjustments greater than $25,000, the decision will go to the director of revenue management. The vice president of finance makes the final determination for all adjustments.

Notification

You will receive written notice of approval or denial of your request for financial assistance within approximately 30 days from the time we receive your completed application and supportive documentation. If you are denied, it means that you did not meet the criteria by which to qualify for financial assistance and you are responsible for payment of the care you received. If you wish to appeal, you may submit a revised application with new and verifiable information to the director of revenue management. If you have not heard from us in 30 days after returning your application, or you need help in understanding it, please call patient financial services.

Concord Hospital will not discriminate in the determination of financial assistance eligibility on the basis of race, color, ethnic origin, sexual orientation, marital status, creed, age, sex or disability.

Related Video

In 2012, we provided $14,531,584 million in financial assistance to people who lacked the ability to pay for needed care.