Patient Financial Services

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Patient Financial Services

Contact us with your questions.

Request an itemized bill.

Patient or hospital inquiries about billing can be referred to our patient financial services department. Representatives are available Monday through Thursday from 8 am to 8 pm and Friday 8 am to 5 pm.

If you have a billing related question or concern, you can contact a patient financial services representative via any one of the following communication vehicles:

  • Telephone: (603) 228-7145;
  • For the Deaf and Hard of Hearing: Please call relay NH at 711;
  • Toll Free: (800) 562-1542 (out of area);
  • USPS: Attn: Patient Financial Services, 250 Pleasant Street, Concord, NH 03301.

To help us assist you please provide your full name, daytime and evening telephone number, statement number and a brief summary regarding any information you wish to provide us, or the nature of your question or concern. A patient financial services representative will follow-up with you as appropriate within three business days.

Financial Assistance

If you are experiencing difficulty in making payments for your healthcare, you may qualify for financial assistance. Financial counselors will work with you to determine your level of eligibility and/or set-up a convenient payment plan. For more information about financial assistance contact our financial counselors at (603) 227-7101.

Credit and Collections Policy

Our credit and collections policy is designed to ensure compliance with state and federal law and regulations. It outlines the billing and collection efforts that Patient Financial Services takes to obtain payment from responsible individuals; to ensure that reasonable efforts are made to determine whether the individual responsible for payment of an account is eligible for assistance; and to maximize collections from individuals who have the ability to pay.