Concord Hospital Health System Expectations of Patients, Family Members, Partners in Care and Visitors

At Concord Hospital Health System, we believe in caring, integrity, and stewardship. These values guide everything we do. To keep our hospital safe and respectful, we ask everyone—patients, families, visitors, and staff—to follow these expectations.

What We Ask You to Do

• • Treat everyone with kindness, dignity, and respect.
  • Use polite and respectful words and actions.
  • Do not take photos, videos, or recordings without staff permission.
    • Staff cannot be recorded unless everyone agrees and no other
      patients are included.
  • Stay in the right place.
    • Patients should stay in their treatment area unless their care team
      says otherwise.
    • Visitors must stay in the patient’s room and not enter other rooms.
  • Talk with your care team.
    • Patients should work with their healthcare team and follow their
      care plan.

Behaviors That Are Not Allowed

• • Threatening, violent, or aggressive actions.
  • Vulgar, inappropriate or aggressive words or actions.
  • Getting in the way of patient care, safety, or privacy.
  • Damaging, stealing, or tampering with hospital property.
  • Bringing weapons, firearms, or dangerous items.
  • Using alcohol, marijuana, illegal drugs, or drug equipment.
  • Smoking, vaping, or using tobacco on hospital property.

What Happens if These Expectations Are Not Followed

For Patients

• • Staff will work as a team to make a plan to keep everyone safe.
  • Patients may be discharged if they do not follow their plan and do not need
    more treatment.
  • If behavior continues, leadership may become involved, and in serious
    cases, patients may be discharged from all non-emergency hospital care.
  • Law enforcement may be called based on the violation and legal action
    may be taken.

For Visitors/Families/Partners in Care

• • Staff will explain the problem and reset expectations.
  • Continued problems may result in being asked to leave or having visits
    restricted.
  • Law enforcement may be called based on the violation and legal action
    may be taken.

Key Terms Applicable to These Expectations

• • Harassment: Occurs when a person is put down, shown hostility, or the
    recipient of unwanted conduct.
  • Hostile Words: Aggressive and belligerent verbal abuse in which the recipient reasonably believes that the speaker intends to injure or create excessive stress, or in which the recipient suffers actual psychological trauma.
  • Intimidation: Actions that cause another person to feel timid or fearful, or
    to frighten another person.
  • Partner(s) in Care: A person or persons chosen by the Patient to be directly
    involved in their care.
  • Physical Assault: The intentional act of causing physical harm or unwanted
    physical contact to another person.
  • Physical Violence: The intentional use of physical force or power or the
    threat of such force to cause harm, injury or damage to another person,
    property, or oneself.
  • Threats: Non-verbal behavior such as gesturing, stalking, physical
    intimidation, or verbal threats that communicate an intent to inflict harm
    or loss to another person, property, or oneself.
  • Visitor: A person visiting a patient or area within the scope of these
    Expectations. This includes family, friends, and partners in care.
  • Workforce Member: Employed and contracted CHHS staff, credentialed
    medical staff, students, and volunteers.
  • Workplace Violence: any act or threat of physical violence, harassment,
    intimidation, or other threatening behavior.

Published August 20, 2026