Franklin Patient & Visitor Information

Feel welcome at Concord Hospital – Franklin when you meet our knowledgeable, friendly staff and volunteers. Learn about the hospital information and amenities you’ll want to know about whether you’re a patient or a visitor.

Assistive Communication Devices & Interpreter Services

Ask your nurse to get access to a full range of assistive communication aids and devices. TDD (Telephone Device for the Deaf) is available for patients with hearing considerations.

Interpreter services are available for free. Call (603) 524-3211, ext. 2934 to reach an interpreter.

Billing, Insurance & Financial Assistance

Make sure Concord Hospital – Franklin has the correct medical insurance and billing information for you. We submit a claim(s) for your care to your insurance(s) before billing you for any deductible or co-insurance balances remaining on your account.

View a list of health insurance plans we accept.

If you need help with health care expenses, our staff can assist you in applying for financial assistance to see if you qualify. Call (603) 527-7171 or (603) 527-2864 for more information.

Cafeteria & Vending

Hospital vending machines offer a variety of snacks and drinks. Visitors also can order food through our Food Service Department from a patient’s room.

Cellular & Public Phones

Cell phone use is allowed, except in areas with signage that restricts use. You’ll find a public telephone on the Main Level (Floor 1).

Chapel & Spiritual Support

Spiritual Care can provide a calm, caring presence, emotional support, and prayer to patients, families and staff. Ask your nurse about the availability of our chapel, spiritual care and support visits.

Hospital Amenities

Enjoy convenient amenities available to all patients and visitors, including:

  • Wi-Fi – Free wireless internet access;
  • Newspaper stand – Available in the main lobby.

Medical Records

Call (603) 524-3211, ext. 3314 to request copies of your medical record for your use or to send to health care providers, insurance companies or other third parties.

Patient Relations

Share your compliments, concerns, or suggestions; we want to hear from you. We will try to resolve your concern quickly if you bring it to the attention of your nurse, nurse manager or director of your care unit.

Learn more about how to reach Patient Relations regarding compliments or complaints.

Service Animals

If you're a person with a disability you're entitled to be accompanied by your service dog while a patient or visitor at our Hospital or medical practices — this is in accordance with federal and state regulations of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. For the health and safety of everyone, we follow the guidelines set forth in the ADA that govern the behavior of a service animal and handler.

Read more about what you can expect when accompanied by a service dog.

Smoking Policy

We are a smoke-free facility and campus. All smoking, including e-cigarettes (vaping) is prohibited.

Visiting Guidelines

Visiting hours are 11 am to 7 pm daily. Family and friends in good health, including children accompanied by an adult, are welcome to visit during scheduled visiting hours. For patient safety, visitors may be restricted or asked to leave at the discretion of the care team.

Visitor guidelines:

  • Ask the nurse about patient dietary restrictions before bringing any food or drink to the Hospital;
  • Do not visit if you have been recently exposed to a communicable disease (such as chickenpox, measles, whooping cough);
  • Smoking is not allowed in the Hospital or on its grounds;
  • Wash or sanitize your hands before and after seeing the patient;
  • You may have to leave the room during treatments or examinations;
  • Leave promptly at the end of visiting hours.

2021 Annual Report Flipbook

Annual Report

Our 2021 Annual report tells the story of our achievements. Flip through it for stories of our people, patients and community.

If you'd like a copy of the report mailed to your USPS address, order one today!

View Flipbook