Feel welcome at Concord Hospital – Franklin when you meet our knowledgeable, friendly staff and volunteers. Learn about the hospital information and amenities you’ll want to know about whether you’re a patient or a visitor.
Assistive Communication Devices & Interpreter Services
Ask your nurse to get access to a full range of assistive communication aids and devices. TDD (Telephone Device for the Deaf) is available for patients with hearing considerations.
Interpreter services are available for free. Call (603) 524-3211, ext. 2934 to reach an interpreter.
Billing, Insurance & Financial Assistance
Make sure Concord Hospital – Franklin has the correct medical insurance and billing information for you. We submit a claim(s) for your care to your insurance(s) before billing you for any deductible or co-insurance balances remaining on your account.
View a list of health insurance plans we accept.
If you need help with health care expenses, our staff can assist you in applying for financial assistance to see if you qualify. Call (603) 527-7171 or (603) 527-2864 for more information.
Cafeteria & Vending
Hospital vending machines offer a variety of snacks and drinks. Visitors also can order food through our Food Service Department from a patient’s room.
Cellular & Public Phones
Cell phone use is allowed, except in areas with signage that restricts use. You’ll find a public telephone on the Main Level (Floor 1).
Chapel & Spiritual Support
Spiritual Care can provide a calm, caring presence, emotional support, and prayer to patients, families and staff. Ask your nurse about the availability of our chapel, spiritual care and support visits.
Enjoy convenient amenities available to all patients and visitors, including:
- Wi-Fi – Free wireless internet access;
- Newspaper stand – Available in the main lobby.
Call (603) 524-3211, ext. 3314 to request copies of your medical record for your use or to send to health care providers, insurance companies or other third parties.
If you're a person with a disability you're entitled to be accompanied by your service dog while a patient or visitor at our Hospital or medical practices — this is in accordance with federal and state regulations of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. For the health and safety of everyone, we follow the guidelines set forth in the ADA that govern the behavior of a service animal and handler.
Read more about what you can expect when accompanied by a service dog.
We are a smoke-free facility and campus. All smoking, including e-cigarettes (vaping) is prohibited.
Visiting hours are 11 am to 7 pm daily. Family and friends in good health, including children accompanied by an adult, are welcome to visit during scheduled visiting hours. For patient safety, visitors may be restricted or asked to leave at the discretion of the care team.
- Ask the nurse about patient dietary restrictions before bringing any food or drink to the Hospital;
- Do not visit if you have been recently exposed to a communicable disease (such as chickenpox, measles, whooping cough);
- Smoking is not allowed in the Hospital or on its grounds;
- Wash or sanitize your hands before and after seeing the patient;
- You may have to leave the room during treatments or examinations;
- Leave promptly at the end of visiting hours.