Compliments & Complaints

Your healing, comfort, and well-being are our primary concerns. If at any time you have questions, compliments or complaints about the level of care or service provided, we encourage you to promptly bring it to the attention of any member of the care team.

Patient Relations

If following your visit you want to share a compliment or complaint, we invite you to contact our Patient Relations office. When Patient Relations is contacted with a compliment, the staff documents it and shares it with the individuals and or departments receiving the kudos. When contacted with a complaint, the staff investigates and addresses it in a confidential manner.

Patient Relations can be reached weekdays 8 am to 4 pm by calling (603) 230-1902. If you'd like to detail your concern in writing, you can use our Web site's contact us form or ask your care provider for the appropriate form to complete.

If your concern cannot be resolved through our Patient Relations Office, you can report it to the New Hampshire Department of Health and Human Services Bureau of Health Facilities Administration or DNV GL Healthcare.

Concord Hospital Trust Tribute Program

Express Your Gratitude

Express your gratitude for the excellent care you received by making a Tribute Gift through our Trust. Your gift ensures healthcare excellence is available for community members today and for generations to come.

I Want to Make a Gift

Patient story tribute

Share Your Story

Your positive experiences inspire us in our work and can encourage and inspire other patients and their families. We invite you to share how your personal interactions with our providers, staff, and volunteers have impacted you positively.

Share Your Story