Communication Services

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Communication Services

Read our nondiscrimination notice.

A woman signing

If you are a patient or visitor with communication needs, our Language Services & Accessibility Program provides you with immediate and equal access to appropriate and effective assistive communication services and devices. Our Program Administrator serves as an advocate for you and your companions who have communication needs and is also a resource for staff. Additionally, you have access to a form listing our assistive services/aides and devices, which you can complete and give to medical staff upon your arrival, to indicate the services or devices you wish to use during your visit.

Assistive Services

  • Live in-person interpreter

  • Video remote interpreting (VRI)

  • Over-the-phone interpreting (OPI)

Assistive Devices/Aids

  • Regular or printable TTY telecommunication device
  • Amplified listening device (i.e., Pocket Talker)
  • Hearing aid compatible big button phone (Braille, strobe light and volume control)
  • Special nurse call bell (blow, squeeze, touch, air)
  • Baby cry alarm (inpatient only and located in The Family Place and Pediatric units)
  • Alerting devices for phone and/or door
  • Deaf/hard of hearing/visually impaired door sign
  • Page magnifier for visually impaired
  • Dry erase board
  • Pictogram book
  • Public videophone available for use in the family surgical waiting area on second floor
  • Important information such as Patient Bill of Rights & Privacy policy available in ASL and closed captioning
  • Translated documents in top languages

For more information call (603) 415-6602; TTY (603) 227-7033; VP (603) 565-4660.

Related Video

A playlist of video resources for the deaf and hard of hearing.


Serving Concord's Refugee Population

Concord Hospital Family Health Center is the medical home to Concord’s refugee population. We continue to welcome up to 200 new refugee patients each year and in the past year provided medical, dental and behavioral health care to patients speaking 25 different languages including American Sign Language.