Your patient experience inspires us in our work and can encourage and inspire other patients and their families.
Share Your Story
Patients & Visitors
A variety of concierge services are available to you when you're on campus as a patient or visitor. These services are provided by our Hospitality Services Department, which provides services ranging from directions, information, and personal escorts to business services and assistance with lodging and transportation. To access the services, visit one of our three information desks located in the Visitor and Main Entrance lobbies, or in the Memorial Medical Office Building (East and West Wings).
Information Desk Hours
- 3rd Floor Visitor Lobby: Weekdays, 7:30 am – 7 pm
Weekends & Holidays, 11 am – 7 pm
- Ground Floor Main Entrance Lobby: Weekdays, 5:30 am – 6 pm
Closed Weekends & Holidays
- Memorial Medical Office Building (East & West Wings): Monday – Friday, 8 am – 4:30 pm
If for some reason you're unable to visit your loved one in the Hospital, one of our Hospitality Services Associates, or a volunteer, will happily make a visit upon request.
Hospitality Services associates may assist patients or family members with personal business needs, such as arranging the use of a loaner laptop, faxing and copying of vital and needed documents.