Visual Management Boards Increase Concord Hospital's Capacity to Serve More Patients

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Published on March 23, 2017

Visual Management Boards Increase Concord Hospital's Capacity to Serve More Patients

Team Huddle Around Visual Management BoardVisual Management Boards are large whiteboards displayed on walls throughout Concord Hospital providing caregivers, support staff, Hospital leadership and those working on TCNProject Cerner, a clear picture of the status of their work — at a glance.

In Concord Hospital patient care units, Visual Management Boards are filled with constantly updated information to help coordinate each patient’s safe discharge according to their plan of care. Twice a day, members of the patient’s care team meet, or huddle, at a Visual Management Board for 15-minute updates to evaluate care and resolve issues that might delay a patient’s plan of care.

After just 90 days, the program reduced the average patient length of stay by ten percent. This not only assures that patients are able to recuperate in a more comfortable setting, but also assures that a Hospital bed is available for another patient earlier. It has also increased Concord Hospital’s capacity to serve more patients.

A larger Visual Management Board in the Hospital cafeteria includes pertinent information from patient care unit boards. Each morning, 20-25 representatives from Hospital leadership including nursing, rehabilitation, radiology, environmental services, security, senior management and others huddle at the board to focus on planning Hospital-wide patient safety
and flow for the day to ensure patients are placed in the correct bed in a timely manner.

Visual Management Boards are expected to be deployed on all inpatient units during 2017.