Concord Hospital Launches New Electronic Health Information System on December 1

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Published on November 28, 2017

Concord Hospital Launches New Electronic Health Information System on December 1

After several years of detailed preparation, Concord Hospital and Concord Hospital Medical Group (CHMG) are about to launch a new Health Information System that will help transform and improve the way we deliver care.

The Cerner Millennium Electronic Health Information system (Project Cerner) goes into operation on Friday, December 1.

‘Project Cerner’ will replace all clinical and administrative revenue systems with an integrated system that allows all Concord Hospital healthcare providers access to patients’ entire record of care, including vital information such as medical problems, medications, allergies, laboratory and test results. This transformation will streamline each patient’s healthcare experience, particularly for those being treated by multiple providers in the Concord Hospital system. Project Cerner will support the Hospital’s daily goal of providing the best care from the right providers in the right setting.

“Project Cerner is the largest and most complex clinical and financial transformation project ever undertaken at Concord Hospital,” said Dr. David Green, Concord Hospital Chief Medical Officer and Project Cerner Executive Committee co-chair. “It will improve the health of our patients, while lowering their cost and improving the healthcare experience for patients and providers.”

To help in the transition, patients are being asked to arrive 15 minutes early for scheduled appointments at Concord Hospital, CHMG practices or any Concord Hospital diagnostic/outpatient testing location beginning on December 1. This extra time will allow staff to confirm patient information in the new system and review vital health information including medical history, allergies and medications.

The new system does not affect NH Oncology-Hematology and Radiation Oncology patients due in part to the uniqueness of the technology needed to provide radiation and medical oncology.

The Cerner system will help Concord Hospital healthcare providers manage the huge volume of patient information previously scattered in multiple systems, making the information available immediately in all care settings – from the Emergency Department, to the Operating Room and numerous ambulatory practice settings. It will also give providers instant access to the latest information on evidence-based diagnosis and treatment options.

Project Cerner will enable the Hospital to expand current medication safety processes to lessen the chance for medication errors. It also will streamline administrative tasks, allowing caregivers to spend more time with patients and less preparing clinical reports.

In the new system, patients will have access to their pertinent health and financial information in a redesigned secure patient portal (My Patient Connect). It will provide after-visit summaries, test results, discharge instructions and more flexibility to communicate with providers, renew prescriptions, request appointments and pay Concord Hospital or CHMG bills.

The launch of the new Health Information System means staff and medical providers at Concord Hospital and Concord Hospital Medical Group are learning new ways to do their work. Providing appropriate and timely health care will not be affected, but some routine tasks may take a little longer during the transition.

“All appropriate personnel have received detailed training and we will have specially trained teams on duty to respond to any questions,” said Tim Jones, Concord Hospital Chief Operating Officer and Project Cerner Executive Committee co-chair. “But, as with the implementation of any new Information Technology system, there may be temporary issues. We ask that patients and their families be patient through the transition that will help improve their care and improve the health of our community.”

Media Contact

Public Affairs
Concord Hospital
250 Pleasant St.
Concord, NH 03301
(603) 227-7000, ext. 4215