Important Notice: My Patient Connect

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Published on March 16, 2018

Important Notice: My Patient Connect

On December 1, Concord Hospital moved to a new organization-wide electronic health record. This transformation was the largest undertaking in the Hospital’s history, taking two years to plan, involving millions of records and documents, and requiring the effort of hundreds of staff members. Given the enormity of the project, we are pleased with the progress that we have achieved to date. Yet, there are still improvement opportunities before us.

One of those opportunities relates to the information contained in our patient portal, My Patient Connect, which patients access to see test results, request prescription refills and connect with physicians or other advanced providers. At this time, your portal may not contain all of your past health information until your provider is able to reaffirm it and assure that it is up-to-date and accurate, which will be completed at your next scheduled appointment. Your portal will contain lab results immediately and other diagnostic test results will be available within a week.  It will also contain your health issues list and we are working diligently to move your medication list to your new portal. At this time, you may also use My Patient Connect to send secure messages to your provider's office and to request appointments by selecting the practice name to send your message. Your message or request will be processed by the team member best able to respond based on your identified request or question. Should you have additional needs or concerns, please call your provider's office.

We hope that any inconveniences you experience are minor and ask for your patience while we work to ensure that My Patient Connect is fully functional. In the meantime, should you experience technical difficulties with My Patient Connect, please call Portal Support at (877) 621-8014.