Employee Story: Diane Olimpio — 25+ Years of Making a Difference in Patient's Lives

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Published on July 09, 2015

Diane Olimpio —25+ Years of Making a Difference in Patients' Lives

Diane Olimpio and Giuliana Thurber Celebrating on Graduation Day

When Diane Olimpio started working at Concord Hospital in 1986, she had a plan. Fortunately, it did not work out.

Diane, the Hospital’s Rehabilitation Services Director of Outpatient Physical Therapy, expected to stay about five years. She already had worked at several facilities in the previous five years and wanted some longer-term employment on her resume.

Instead of five years, Diane’s longer-term employment hit 29 years in January, 2015. During that time, she advanced from staff therapist to a more advanced clinical position, to supervisor, then manager, and, nine years ago, to director.

“In those first five years, the opportunities for growth in my job were endless,” she said. “Concord Hospital was someplace I really wanted to stay.”

A key aspect that helped Concord Hospital keep Diane and many other long-term employees was a “clinical ladder,” which opens a path of advancement for employees with advanced training, specialization or certifications.

“Clinical ladders provide individuals an avenue for growth, while at the same time, providing resources for others,” she said. “They have mentors, they have different avenues they can specialize in. The focus is on developing people to their maximum potential.”

And the program is not just for new employees.

“It doesn’t matter if you are staff therapist or director, are new or have been here for years, you are given that same opportunity to be supported,” Diane said. Two years ago, she earned a masters degree in health care administration, with tuition support from the Hospital. “I think that has made me a better manager.”

While still growing herself, she helps other employees do the same.

“Knowing how much I value what I have been given helps me recognize and promote those same opportunities for my staff, so they can continue making a difference in patients’ lives and find satisfaction in doing that,” she said.

Diane also has benefited from the Hospital’s Organizational Development programs on subjects such as becoming a better listener, dealing with conflict and dealing with people of different generations.

"We all want to do well in our jobs. We want to succeed,” she said. “If we are supported in doing that, it translates into confidence and satisfaction. The more satisfied and confident you feel, the more engaged you become in your job.”

Through that support, employees also realize the Hospital cares about them.

“All of these things are ways Concord Hospital helps employees be engaged and contribute to why I stay here,” Diane said.