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Published on December 11, 2013

Concord Hospital Receives Press Ganey 2013 Guardian of Excellence Award for Achieving 95th Percentile in Patient Satisfaction

Press Ganey Guardian of Excellence AwardConcord Hospital is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient satisfaction for inpatient care.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than five percent of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Concord Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Concord Hospital’s efforts benefit patients in central New Hampshire and will lead to improved patient experiences."

“Achieving the 2013 Guardian of Excellence Award is a tribute to the incredible staff we have at Concord Hospital,” said Mike Green, Concord Hospital president/CEO. “They consistently focus on providing the best possible care in a compassionate manner and this award reflects the patients' acknowledgment of their efforts.”

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.

Media Contact

Public Affairs
Concord Hospital
250 Pleasant St.
Concord, NH 03301
(603) 227-7000, ext. 4215