January 9, 2013 News Release

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Published on January 09, 2013

Concord Hospital Family Health Center-Concord Earns National Recognition for Patient-Centered Care

The National Committee for Quality Assurance (NCQA) recently announced that Concord Hospital Family Health Center-Concord received recognition from the Patient-Centered Medical Home 2012 (PCMH 2012) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.

The patient-centered medical home is a model of care emphasizing care coordination and communication to transform primary care into “what patients want it to be.” Research shows that medical homes can lead to higher quality and lower costs, and improve patients’ and providers’ reported experiences of care. The PCMH identifies practices that promote partnerships between individual patients and their primary care teams, instead of treating patient care as the sum of several episodic office visits. Each patient’s care is tended to by care teams, who provide for all the patient’s health care needs and coordinate treatments across the healthcare system.

“The structure of the medical home enables us to deliver more personal, better coordinated care in the most appropriate setting for patients and their families,” said Dr. David Green, chief medical officer at Concord Hospital.

To receive recognition, which is valid for three years, Concord Hospital Family Health Center-Concord demonstrated the ability to meet the program’s key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology and partnerships between clinicians and patients,” said NCQA President Margaret E. O’Kane. PCMH Recognition shows that Concord Hospital Family Health Center-Concord has the tools, systems and resources to provide their patients with the right care at the right time.”

Concord Hospital Family Health Center-Concord met key program components in the following areas:

  • Written standards for patient access and continuity of care;
  • Use of patient feedback materials;
  • Appropriate use of charting tools to track patients and organize clinical information;
  • Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire patient population;
  • Adaptation to patient’s cultural and linguistic needs;
  • Use of information technology for prescription, and referral tracking and coordination with other healthcare providers;
  • Use of evidence-based guidelines to treat chronic conditions;
  • Measurement and reporting of clinical and service performance.

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Concord Hospital
250 Pleasant St.
Concord, NH 03301
(603) 227-7000, ext. 4215

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