The Family Place Team and Patient

Published on November 30, 2021

Frequently Asked Questions

We've compiled a list of frequently asked questions related to COVID-19 and pregnancy.

Read FAQs

Delivering on The Family Place: A Patient Resource

The Family Place at Concord Hospital looks forward to welcoming you to deliver your baby. During your stay, our team of experts is focused on providing high-quality, compassionate care that puts you at ease, so your labor and birthing experience is positive. Our goal remains to protect you, your loved ones and our staff. Due to the outbreak of COVID-19, we must take extra steps for the safety of all and appreciate your understanding during these times.

What to Expect

This resource is to help inform you of some tips you can take before coming to the Hospital as well as share what you can expect during your stay on The Family Place during the COVID-19 outbreak. Whether you are in active labor, scheduled for induction or cesarean delivery or advised by your obstetric (OB) team to come to The Family Place, you should enter through the Visitor Entrance by the Hospital cafeteria during the hours of 6 am to 7 pm. Any other time, you should enter through the Emergency Department. At all entrances, you will be screened for symptoms by Hospital staff. Once past the screening, you will be directed to The Family Place. Masks are required in all healthcare settings per the Centers for Disease Control and Prevention mandate. When you and your support are alone in your room, you both may remove your masks. 

Support Person/Visitation

Visitation on The Family Place reflects the current standards in community and tertiary hospitals across the State of New Hampshire. Visitation on The Family Place allows patients to bring two support people with them to help through their hospitalization. The people must be able to self-attest they are free of COVID-19 symptoms and they have not had close contact with someone who has tested positive for COVID-19 within the last 14 days. We encourage the people to remain on the unit as much as possible during the admission. However, if they need to leave the patient care unit, they can leave and return once each day throughout the admission. We strongly encourage you to be prepared with everything that you may need during your stay. If you or a support person is a smoker, consider having nicotine patches available. 

Meals and Snacks

Our Distinctive Dining program will provide meals to inpatient families including an extra entrée for your support person. Our unit-based family kitchens are open for patient use at this time. If you have special snacks, foods or beverages you want during your stay, please bring them with you.

Personal Items/Belongings

Wondering what to bring? Pack a few sets of comfortable loose clothes, pair of easy-on shoes, an infant outfit for your baby to wear home, a phone and charger, toiletries and anything that will help meet your personal needs for your labor. We also request that you bring your infant car seat with you when you arrive, so education, demonstration and infant fitting can be completed. Additionally, if you plan to breastfeed and you have a breast pump at home, we encourage you to bring it with you for the duration of your stay.

Birth Certificates

Shortly after the delivery of your baby, the mother or parents of the baby may be asked to complete a birth certificate. It's important for both parents to bring in a photo identification as a necessary document to complete the birth certificate. This may be done in person or via phone during your stay with one of our Health Unit Coordinators. If your support person needs to leave the Hospital, we would like to ensure you complete this State requirement at your earliest convenience. We will work with you to complete all the necessary documents.

Family-Centered Care

It is important we minimize the number of contacts in your room while staying on The Family Place. To support this goal, we will cluster care, meaning completing organized and supportive nursing tasks together rather than spacing them out or having multiple individuals perform those tasks.

Hospital Discharge

Your nurse will review the ‘Going Home’ checklist with you. It will be important to have your baby registered with a pediatric provider before leaving the Hospital. A follow-up appointment will be scheduled to meet the needs of your new baby. Each family will be offered a visiting nurse visit called the ‘Baby’s First Homecoming’ to extend care into your home after discharge, which can provide assessment, education and support of the mother and baby couplet. Lactation support can be accessed by calling (603) 227-7000, ext. 4909. Our lactation consultants will be available for phone consultation as needed. Our emotional support clinician will also be available for phone consultation for women or families experiencing emotional postpartum symptoms. There are several resources available to families to assist with your transition home and in caring for your new baby.


Communication with you leading up to your delivery is so important. We recommend that you keep regular contact with your OB provider’s office as questions or concerns arise.

Upon your arrival, if you need any help bringing your personal belongings to the patient care unit, please let us know as we have carts available and can help. You can call The Family Place directly at (603) 227-7000, ext. 4110 or have the Hospitality staff at the Visitor Entrance call the unit. If you have any additional specific questions, please call us at (603) 227-7000, ext. 2705 and one of our team members will be able to assist you.