Supporting Good Community-Based Health

For more than two decades, Concord Hospital has partnered with LRGHealthcare to provide specialty care services not available locally. More recently, Concord Hospital has provided maternity and vascular surgical services to the region.

On October 19, 2020, LRGHealthcare filed for bankruptcy protection and Concord Hospital filed a bid to acquire the assets of Lakes Region General Hospital, Franklin Regional Hospital and the Hospitals’ ambulatory sites in connection with LRGHealthcare’s filing for bankruptcy with the United States Bankruptcy Court. On April 20, 2021, the N.H. Attorney’s General Office approved Concord Hospital’s bid to purchase Lakes Region General Healthcare.

On May 1, 2021, Concord Hospital acquired the assets of Lakes Region General Hospital, Franklin Regional Hospital and the Hospitals’ ambulatory sites. This effort reflects a natural extension of Concord Hospital’s service area. Importantly, all three hospitals share a commitment to our not-for-profit charitable missions, the patients and the communities they serve.

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Frequently Asked Questions

Will Orthopaedic Services be available in the Lakes and Three Rivers regions? 
Orthopaedic care will return to the Lakes Region at Concord Hospital Orthopaedics - Laconia in collaboration with Concord Orthopaedics on May 24, 2021. 

Is the Laconia Clinic closed?
The Laconia Clinic practices became part of Concord Hospital Laconia on May 1, 2021, and now are operating under their new names. The practices and providers are still there and open for business. 

What has Concord Hospital acquired?
Concord Hospital filed a bid with the Bankruptcy Court to purchase assets of the LRGHealthcare hospitals and ambulatory sites. In December 2020, the court accepted Concord Hospital’s bid. On April 21, Concord Hospital received approval from the New Hampshire Attorney General’s office to proceed.

Will there be changes to healthcare access in the Lakes and Three Rivers regions?
Contracts and offers were provided to Lakes and Three Rivers regions’ providers in March, most were accepted. This means that patients will be able to continue to see a majority of their providers and continue to receive compassionate and quality care locally.

Will management at the hospitals be replaced?
For the time being local management will remain in place at the hospitals in Laconia and Franklin, with senior health system management located in Concord. As retirements and natural attrition from people moving to new positions occur, management will change over time.

Will LRGHealthcare employees lose jobs?
With just a few exceptions, employment offers were delivered to employees in the Lakes and Three Rivers regions. Most employees accepted the offers and will continue to do their jobs as they always have.

Will there be more or fewer jobs at LRGHealthcare?
We anticipate no changes in the number of jobs at the hospitals and ambulatory sites in Laconia and Franklin for the immediate future.

Will the names of the locations change?
Yes, once the acquisition has been finalized and Concord Hospital takes ownership of the hospitals and ambulatory sites in the Lakes and Three Rivers regions, the names will be changed to reflect the Concord Hospital brand.

How will services change in the Lakes and Three Rivers regions?
High-quality patient care and service to our communities continue to be our priority. There are no planned changes to what is currently offered in Laconia and Franklin. Leadership staff in Concord, Laconia and Franklin will plan the appropriate service-delivery locations as we build a sustainable local health system. It is important to emphasize that local care will continue to be available to the residents of the Lakes and Three River regions while higher level specialty care will continue to be available in Concord.

Will patients now just be sent to Concord Hospital for care?
No. Lakes and Three Rivers patients will have access to health care in the community. Just as has been the case to date, higher-level specialty-care services – cardiac surgery, radiation therapy, etc. are available at Concord Hospital, and Lakes and Three Rivers regions patients may be referred there. Concord Hospital specialists work closely with Lakes and Three Rivers regions providers to support patients. However, patients can request to be referred to other hospitals, as well.

Will ambulance service be changed?
No. Ambulance service will see no changes.

How will you work with individual towns to ensure access to care?
We believe Lakes and Three Rivers residents need and should have access to local care, so we are committed to delivering care and services in local communities. An early priority will be to expand primary care in the regions.

Will we still have emergency services in the Lakes and Three Rivers regions?
Yes. Emergency services will be available at both hospital locations and the Emergency Departments will remain open.

Are you closing facilities in the Lakes and Three Rivers regions?
There are no immediate plans to close facilities in the Lakes and Three Rivers regions. In fact, each hospital will continue to operate under separate licenses, permits, etc. However, in the months ahead, staff at all facilities will work together to identify appropriate care-delivery models, improvements, and economies of scale, and we will make adjustments to facility locations as needed.

Will the cost of care change?
We are creating a sustainable community health system. Our goal is to ensure that excellent care remain available locally in communities encompassing the Lakes and Three Rivers regions, while maintaining fair charges for that care.

Will charity care and/or free care change?
Concord Hospital is a mission-driven organization and supporting delivery of exceptional local health care in the Lakes and Three Rivers regions is consistent with our mission. That extends to our commitment to providing care for those who cannot afford it. Our commitment to all of the communities we serve will remain the same.

Will the hospitals continue to be non-profit providers?
Concord Hospital is a non-profit organization and there are no plans to change that after the assets acquisition.

Will Concord Hospital’s Board of Directors have representatives from the Lakes and Three Rivers regions?
Yes, the Concord Hospital Board will include representatives from the Lakes and Three Rivers regions.

How will questions and concerns from Lakes and Three Rivers regions residents be voiced and heard?
We will be conducting community meetings in the early stages of this acquisition and hope to create a community liaison model to create a two-way conversation between Lakes and Three Rivers regions residents and Concord Hospital’s leadership.

Will there continue to be financial and other support (sponsorships, health fairs, wellness screenings, health ministries, etc…) for the community?
Concord Hospital has a defined policy for this kind of activity that recognizes our foundation as a not-for-profit, charitable organization. We expect to employ that policy over time in the Lakes and Three Rivers regions.

What kind of community benefits can we expect to see as a result of this acquisition?
Community benefits inherently respond to community needs. Those needs are identified through a needs assessment and once identified, responding activities are created. As charitable, non-profit organizations, both Concord Hospital and LRGHealthcare have conducted community needs assessments and activities and programs to respond to the needs. Going forward, with the advantages of experience within our communities, we will continue to extend community benefits in order to meet and support community needs.

Will LRGHealthcare’s mission change?
Concord Hospital-Laconia and Concord Hospital-Franklin will operate under Concord Hospital’s charitable mission which is: “Concord Hospital is a charitable organization which exists to meet the health needs of individuals within the communities it serves.”

How will this bankruptcy and acquisition result in stronger collaborations within our communities and the regions?
First and foremost, this assets acquisition will further strengthen the current care collaborations Concord Hospital has in the Lakes and Three Rivers regions. We look forward to identifying new collaborators that support sustainable local health-care delivery.

What other purchases/takeovers/mergers is Concord Hospital planning?
There are no other purchases, takeovers or mergers planned in the immediate future. Any changes to this would be premised upon building a sustainable community health system that serves to support patients and communities.

What’s your process for bringing together the two organizations?
Upfront we will rely on clear and comprehensive communications on many levels, as well as two-way dialog to connect our organization with Lakes and Three Rivers communities and to develop plans for how we together best meet healthcare needs in the future.

Will either LRGH or Franklin Regional Hospital be closed?
No. Lakes and Three Rivers regions’ patients will have access to health care in the community. Both hospitals will continue to operate as Concord Hospital – Laconia and Concord Hospital - Franklin. We remain committed to local delivery of health care, and there are no immediate plans to change that, including keeping both hospitals open and operational.

Will I continue to have access to my local providers?
Yes. Concord Hospital remains committed to local delivery of health care. Concord Hospital has contracted with 100 physicians and advanced providers from LRGHealthcare and the Laconia Clinic to assure continuity of care.

Will my provider still accept my insurance?
Yes, Concord Hospital has contracted with all current LRGH insurances. Once they expire, new contracts, now with Concord Hospital as the owner, will be negotiated. All Concord Hospital organizations will continue to accept Medicare and Medicaid insurances.

Can I still see the same doctor I see now?
Yes, if your physician or advanced provider joined the Concord Hospital – Laconia team.

Will the cost of care increase?
We are creating a sustainable community health system. Our goal is to ensure that excellent care remain available locally in communities encompassing the Lakes and Three Rivers regions, while maintaining fair charges for that care.

Will there be more access to specialty care in the Lakes and Three Rivers regions?
Concord Hospital remains committed to local delivery of health care. There are no immediate plans to change that. Just as has been the case to date, specialty-care services – cardiac surgery, radiation oncology and maternity are available at Concord Hospital, and Lakes and Three Rivers regions’ patients are referred there by their local providers. Concord Hospital specialists work closely with Lakes and Three Rivers regions providers on behalf of their patients.

Will there be better access to providers?
Access to primary care is a challenge to healthcare organizations throughout the country and our communities are no different. Our hope moving forward is to be able to identify and refine our systems so that we can relieve the pressure for access to primary care and improve access for patients.

Will access to care for low-income patients change?
Medicaid will continue to be accepted for services delivered in the Lakes and Three Rivers regions. Additionally, as charitable organizations, reduced-price and free care will be given to patients who do not have the means to pay for care.

Can I still use my Medicare coverage?
Yes. Medicare will continue to be an accepted payor, including those providers located in the Lakes and Three Rivers regions.

Will the hospitals continue to be not-for-profit providers?
Concord Hospital is a non-profit organization; as part of Concord Hospital, the hospitals in Laconia and Franklin will also be not-for-profit.

Will there still be emergency services in the Lakes and Three Rivers regions?
Yes. Emergency services will be available at the hospitals. Patients requiring emergency services beyond the scope of capabilities in the Lakes and Three Rivers regions will be transported to Concord Hospital or another care facility.

Will the way I contact my provider change?
There are no immediate changes to how you contact your provider. However, as staffs work together to identify areas of improvement and economies of scale, there may be changes to how you reach your provider in the future. Any changes will be communicated widely with patients.

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