As family medicine healthcare providers, we offer a full spectrum of services to patients of all ages. Our training includes extensive experience in newborn care, gynecology, dermatology, orthopaedics, minor surgery, family counseling, as well as many other medical subspecialties. In addition to office care, we actively collaborate with the Hospitalist Program for inpatient care, as well as nursing homes, behavioral health specialists and home care programs when appropriate.
Highly Satisfied Patients
We pay close attention to our patient satisfaction results as a direct reflection of our performance and patient care. We use your feedback to help us continually improve our programs and services.
- Physicals: work, school, camp and sports
- Gynecology contraceptive management
- Newborn care
- Skin care
- Child and adolescent health
- Minor surgery
- Women’s health care
- Acute minor injuries and lacerations
- Behavioral medicine
- Musculoskeletal problems
- Preventive medicine
- Education: diet, smoking, cholesterol, diabetes and asthma
We have special interest in early detection and disease prevention to maintain and enhance your health. We encourage a healthy lifestyle that includes preventative care. Our team will personalize the frequency of your preventive care and other visits based on age, risk factors and health issues.
We encourage you to have a comprehensive wellness visit soon after your initial visit and then every year. This visit provides a better understanding of your current and future health needs, values, support structure and medical history, which assists us in developing a personalized healthcare plan for you.
Your Medical Home
The Medical Home is an evolving approach to health care that supports you as active partners of a trusted team dedicated to providing care that is coordinated, comprehensive, compassionate, accessible and patient-centered. All Concord Hospital Medical Group primary care practices have been recognized as National Committee for Quality Assurance’s Patient-Centered Medical Homes for embracing the Medical Home concept and implementing evidence-based procedures that improve quality and lower costs, while constantly striving to help patients understand and manage their health.
As part of the Medical Home, our Medical Home Navigation Program includes Nurse Navigators who serves as your primary contact when your needs are complex — building trusting relationships between you and your healthcare team. For additional information, speak with your provider.
We want you to be active participants in your health care. As our patient you may access My Patient Connect, our patient portal.
Prescription refills may be requested through My Patient Connect or by calling our practice. Please provide 24-48-hour notice for all prescription refills whenever possible.
We maintain close relations with quality physician specialists in the Concord area and we are happy to refer you to a specialist when appropriate. For all specialty care, your primary care provider will work with you to identify the most appropriate physician for your needs. Certain types of insurance plans do require authorization for specialty care and we encourage you to obtain such authorization prior to any scheduled appointments with a specialist.
Emergencies and Urgent Needs
In the event of an emergency, call 911. If you experience a non emergent healthcare need in the evening or on the weekend, call our practice to reach the on-call CHMG physician who can address concerns that cannot wait until regular office hours.
Insurance and Payment Policies
We are happy to submit bills for services rendered to your insurance provider. You are responsible for any co-insurance, deductible amounts or non-covered expenses. We ask you be prepared to pay your co-pay at the time of your office visit. If we do not receive payment from your insurance provider, you will be billed directly for the balance. Should these expenses create financial hardship for you, please alert our registration staff so we can partner with you on fulfilling your financial obligation. For your convenience, we accept most major credit cards. If you have questions regarding a bill you have received from Concord Hospital, call Patient Financial Services at (603) 228-7145 or toll-free 1 (800) 562-1542.