Our board-certified plastic surgeons provide you a full complement of cosmetic and reconstructive procedures in a personalized and confidential manner. We are dedicated to restoring your body's form and function. We do this by performing procedures to remove skin cancer, heal wounds, restore proper shape and function to areas destroyed by trauma or cancer, and by helping restore a youthful appearance.
Highly Satisfied Patients
We pay close attention to our patient satisfaction results as a direct reflection of our performance and patient care. We use your feedback to help us continually improve our programs and services.
We encourage you to have a comprehensive wellness visit performed by your primary care physician. This visit provides a better understanding of your current and future health needs, values, support structure and medical history, which assists us in developing a personalized healthcare plan for you. Our specialty care team will work closely with you while keeping your primary care physician informed of your care through our electronic health records system.
Your Medical Home
The Medical Home is an evolving approach to health care that supports you as an active partner of a trusted team dedicated to providing care that is coordinated, comprehensive, compassionate, accessible and patient-centered. All Concord Hospital Medical Group primary care practices have been recognized as National Committee for Quality Assurance’s Patient-Centered Medical Homes for embracing the Medical Home concept and implementing evidence-based procedures that improve quality and lower costs, while constantly striving to help patients understand and manage their health.
We are committed to partnering with your Medical Home to ensure effective communication and coordination to provide you with the best care experience possible.
We want you to be active participants in your health care. As our patient you may access My Patient Connect, our patient portal.
Prescription refills may be requested through My Patient Connect or by calling our practice. Please provide 24-48-hour notice for all prescription refills whenever possible.
Appointments and Referrals
Appointments can be arranged through the receptionist between 8 am –5 pm. If you are unable to keep a scheduled appointment, please notify us 24 hours in advance so that we may reschedule. Due to emergencies, we may occasionally need to reschedule your appointment. However, we try to keep you informed of any delays or changes as soon as possible.
We ask that you arrive 15 minutes early for your appointment. This allows enough time for staff to review your information and make any needed changes. If your health insurance plan requires a referral, please obtain the appropriate authorization from your primary care physician and provide it to us prior to your visit.
Emergencies and Urgent Needs
In the event of an emergency, call 911. If you experience a non emergent healthcare need in the evening or on the weekend, call our practice to reach the on-call CHMG physician who can address concerns that cannot wait until regular office hours.
Insurance and Payment Policies
We are happy to submit bills for services rendered to your insurance provider. You are responsible for any co-insurance, deductible amounts or non-covered expenses. We ask you be prepared to pay your co-pay at the time of your office visit. If we do not receive payment from your insurance provider, you will be billed directly for the balance. Should these expenses create financial hardship for you, please alert our registration staff so we can partner with you on fulfilling your financial obligation. For your convenience, we accept most major credit cards. If you have questions regarding a bill you have received from Concord Hospital, call Patient Financial Services at (603) 228-7145 or toll-free 1 (800) 562-1542.