24 CONCORD HOSPITAL TRUST Nursenavigatorshelppatientsnavigatethehealthcaresystem,literally. Forpatientswithcomplexmedicalconditions,jugglingmultiple appointmentsatmultiplelocationsandkeepingupwithchanging prescriptionsandsymptomscanseemlikebeinginamaze. AtConcordHospitalandConcordHospitalMedicalGroup(CHMG)practices, nursenavigatorsensurethatpatientsandtheirlovedonesdonotenterthe systemalone.Amidtesting,doctorvisits,hospitalizationsandfollow-upcare, nursenavigatorsanswerpatients’questions,addressconcernsandfears, communicatewithotherhealthcareproviders,helpwithscheduling,support caregiversandprovideone-on-oneeducationtohelpimprovetheir patients’health. ConcordHospitaldevelopeditsmedicalhomenavigationprogramin2013 withanearlyfocusonembeddingnursenavigatorsinCHMGprimarycare practicestosupportpatientswithcomplexmedicalneeds.Nurseswork individuallywithpatientstodeterminetheirhealthgoalsanddevelopaplan toachievethemwhileaccessingthenecessaryresourcesinConcordHospital andinthecommunity. Specialtypracticesandservicesalsousenursenavigatorstohelppatients managetheirdiseases,recognizingchangesintheirconditionearly,which oftenavoidsEmergencyDepartmentvisitsorhospitalization. ConcordHospitalPaysonCenterforCancerCareemploystwonavigators,one ofwhomissupportedbyConcordHospitalTrust.Othernursenavigatorsare employedbyConcordHospitalOB/GYN,ConcordHospitalCenterforUrologic Care,ConcordHospitalBreastCareCenterandCapitalRegionPalliativeand HospiceCare. COMMUNITY BENEFITS Nursenavigatorshelp patientsnavigatethe healthcaresystem, literally InFiscalYear2017, ConcordHospitalinvested$2,419,693sothat15nursenavigators couldprovide28,482contactstosupport1,368patients. Inaddition,asocialworkersupportstheworkofthenursenavigators.