National Committee for Quality Assurance Level III Patient-Centered Medical Home In 2017, all of CHMG primary care practices met stringent national requirements that demonstrate they have improved their patients’ health and healthcare experience, at lower cost – or made significant improvements in programs and services to achieve those goals. Those goals are required for primary care practices to be recognized as Level III Primary Care Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA) The PCMH is a model of care that emphasizes care coordination and communication while putting patients at the forefront of care. PCMH accreditation signifies that a provider is participating in an advanced primary care practice, which translates to providing patients the right care, in the right amount, at the right time. As of the close of FiscalYear 2017, Concord Family Medicine had received that important recognition. CHMG anticipates that all practices will achieve recognition early in FiscalYear 2018.* Primary care practices seeking Level III PCMH recognition are evaluated on topics such as how the practice is organized and delivers team-based care and how it collects and manages patients’health data to benefit patients. Other topics include patient access to care, managing complex patients, care coordination and quality improvement. PCMHs build better relationships between patients and their healthcare teams. As payors look to reward value, and as consumers receive care from an increasing number of providers, it is imperative that all members of the care team share information and collaborate with each other and their patients to provide care that is higher in quality and lower in cost. For patients, recognition as a Level III PCMH means improved coordination of care that provides the personalized treatment they need, when they need it. Coordination also can help prevent costly complications and hospitalizations, especially for patients with complex chronic conditions.With more than 75 percent of healthcare dollars spent on managing chronic conditions, coordination is key to managing the health of our population. Finally, PCMHs also have systems and structures that help staff work more efficiently. CHMGPatientSatisfactionScores Patientfeedbackisimportanttous andhelpsuscontinuouslyimprove ourprogramsandservices. Onemeansofgainingfeedback isthroughPressGaneypatient satisfactionsurveys,whicharemailed topatientsfollowinganappointment. Findingsarerankedagainstsimilar facilitiesnationwide. 24 Leading with Quality, Safety and Service * As of November 21, 2017, all CHMG primary care practices have received recognition.