Complaint Process

It is expected that all persons, no matter what their role, treat others in the same manner and with the same courtesy, as they themselves would like to be treated. For this reason, it is our intention that students receive fair and considerate treatment at all times. Students may, on occasion, have a complaint regarding conditions or decisions affecting them made by the Program Director/ Instructor. Usually such grievances can be resolved by discussion with the Program Director/ Instructor. If necessary, however, a formal avenue is available to students to take grievances to a higher authority to insure that such problems will receive as complete and objective a consideration as possible.

There are four steps in the grievance procedure:

  1. A discussion of the complaint or problem is held with the Director.
  2. If the problem or complaint is not resolved to the student’s satisfaction, he/she may contact the Professional Practice and Development Department and explain the situation to the Director.  In attempting to be of assistance, the Director of the Professional Practice and Development Department may seek further information from appropriate people regarding the complaint.
  3. If the Director of the Professional Practice and Development Department is unable to solve the complaint, it can be taken to the Vice-President of Operations. At this step, the complaint must be put in writing. A statement of all pertinent facts must be listed.
  4. The Vice-President of Operations and Chief Nursing Officer, or an appointed representative, will review the written complaint. If necessary, there will be consultation with the student, the Director the Instructor, or others before reaching a final decision. There is no further recourse after a decision has been made at this level.

Students are given a copy of this statement and procedure during orientation to the Program, along with other policies and procedures.  Concern for students’ right to due process is incorporated into this grievance process.

The office of Career School Licensing is the final recourse of action. They can be reached at the following contact information:

Department of Education
Division of Higher Education
Office of Career School Licensing
101 Pleasant St.
Concord, NH 03301
(603) 271-6443