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  • A Collaboration Making a Difference on 'Whole-Person Health' 2/10/2021

    The Concord community has benefited for years from an innovative collaboration between Concord Hospital and Riverbend Community Mental Health to address every patient’s physical and behavioral health needs.

  • A Collaboration Making a Difference on 'Whole-Person Health'

    The Concord community has benefited for years from an innovative collaboration between Concord Hospital and Riverbend Community Mental Health to address every patient’s physical and behavioral health needs.
    2/10/2021
  • A Leader in Male Urologic Health Greenlight Laser Therapy

    Concord Hospital Center for Urologic Care has been performing Greenlight Laser Therapy and other forms of laser therapy to treat enlarged prostate, for more than 12 years.

  • A Leader in Male Urologic Health Greenlight Laser Therapy

    Concord Hospital Center for Urologic Care has been performing Greenlight Laser Therapy and other forms of laser therapy to treat enlarged prostate, for more than 12 years.
  • A Message from Leadership

    Quality has always been a cornerstone of the care we provide and as such, we're constantly evolving and transforming to ensure it's safe, excellent and of the highest value.

  • A Message from Leadership

    Quality has always been a cornerstone of the care we provide and as such, we're constantly evolving and transforming to ensure it's safe, excellent and of the highest value.
  • A Tiny Pump Made a Big Difference for a Cardiac Patient

    Last Fall, Janet Stevens of New Boston was diagnosed with blockages in three coronary arteries. She underwent a life-saving treatment at Concord Hospital Center for Cardiac Care.

  • A Tiny Pump Made a Big Difference for a Cardiac Patient

    Last Fall, Janet Stevens of New Boston was diagnosed with blockages in three coronary arteries. She underwent a life-saving treatment at Concord Hospital Center for Cardiac Care.
  • About Concord Hospital - Franklin

    Learn about Concord Hospital - Franklin, a nonprofit hospital providing medical, surgical and specialty care for people in the Lakes Region of New Hampshire.

  • Concord Hospital - Franklin Main Entrance

    About Concord Hospital - Franklin

    Learn about Concord Hospital - Franklin, a nonprofit hospital providing medical, surgical and specialty care for people in the Lakes Region of New Hampshire.
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Concord, NH 03301

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We're Not About Making Excuses

The time you're on hold when you call our Hospital or medical offices is too long. We know your time is valuable and your medical care is important. We apologize for not being able to answer your phone calls quickly and want you to know the hold times you're experiencing are due to staffing shortages, combined with a high demand for healthcare services.

We're here to solve problems.

  • You've told us you'd prefer to hear one message when you're on hold with us rather than listening to a loop of recordings. We are updating our on-hold messaging based on your feedback.
  • You've shared that you've tried multiple attempts to reach us by phone. If you can, it's best to stay on hold rather than hang up and call again. Staying on hold keeps your place in the call queue.
  • You've indicated that you're calling us to schedule appointments, request prescription renewals and ask your provider or nurse a question. Enrolling in My Patient Connect, our patient portal will enable you to do all these tasks online — without a phone call.

Between the work we're doing to address staffing shortages and with your patience and understanding, we're confident we will get back to providing the timely phone service we all expect. Thank you for being a Concord Hospital patient.