Concord Hospital Health System Recognized Among Nation's Best for Patient Experience
CONCORD, NH – Concord Hospital Health System (CHHS) has been recognized with the 2025 NRC Health Excellence in Patient Experience Award – Small System, honoring healthcare organizations that deliver exceptional care experiences guided by empathy, compassion, and human understanding.
CHHS was one of only three health systems nationwide selected for this recognition in the “Small System” category, which includes health systems with two to four hospitals measuring across the continuum of care. Winners were chosen based on their Real-time Net Promoter Score for the question “Would you recommend this facility?” collected between April 1, 2024, and March 31, 2025. Out of 46 eligible health systems, CHHS’s consistently high scores reflected strong patient trust, satisfaction, and engagement.
“This recognition is especially meaningful because it comes directly from the voices of our patients,” said CHHS President and CEO Robert P. Steigmeyer. “It demonstrates the daily compassionate care our teams provide throughout the community and our shared commitment to putting patients first across every part of our health system.”
For more than 40 years, NRC Health (NASDAQ: NRC) has helped healthcare organizations nationwide better understand and serve the unique needs of patients, families, and communities. Guided by its commitment to Human Understanding®, NRC Health empowers hospitals and health systems to improve patient experience and outcomes across the care continuum.
“This year’s Excellence in Patient Experience Award winners have demonstrated an unwavering commitment to listening to patients and their families, and improving care in ways that reflect NRC Health’s mission of Human Understanding,” said Helen Hrdy, Chief Operating Officer at NRC Health. “This achievement highlights the dedication of their entire teams, and we’re proud to celebrate their successes.”
CHHS’s recognition reflects its ongoing mission to advance high-quality, personalized care throughout New Hampshire, including Concord Hospital, Concord Hospital – Franklin, and Concord Hospital – Laconia.
“We’re honored to be among the best in patient experience,” said Steigmeyer. “This award belongs to our entire community—our patients who trust us with their care, and our staff whose compassion and expertise make that care possible.”
