Skip to Content

COVID-19 QUICK LINKS: Vaccine & Vaccination | Visitor Policy | COVID-19 Info Hub | Isolation & Quarantine Recommendations

Concord Hospital
My Patient Connect
  • Donate
  • Donors & Volunteers
  • Careers & Training
  • For Medical Professionals

Main Navigation

  • Find a Doctor
  • Medical Services
  • Patients & Visitors
  • Hospitals & Locations
  • Classes & Events

You are here:

Home > About Us > News & Publications > 2020 > Paysoncares Newsletter

News & Publications

  • Consult Your Concord Hospital Medical Group Provider from Your Home with Telehealth Services
  • Concord Hospital Trust Navigating Forward Fund Gift
  • John Cimikoski and Friends Answering the Call for Help
  • Designing Get Well Cards for Patients
  • Concord Hospital Facility Operations Called on as Never Before in Response to COVID-19
  • First Business Supporter to Concord Hospital Trust’s COVID-19 Response Fund
  • The Woman’s Club of Concord Sewing Nearly 7,000 Cloth Masks
  • Constantly Pizza Reaches Out with Donations
  • Building Effective Solutions for Care Safety
  • Transforming Care to Care for COVID-19 Patients
  • Expanding Critical Knowledge and Roles During COVID-19
  • Concord Hospital Partners with ApprenticeshipNH and New Hampshire Community Colleges to Train Needed Licensed Nursing Assistants
  • Breast Cancer Risk Factors and Treatment Options
  • LRGHealthare Bankruptcy Sale Order Approval

Published on August 10, 2020

Paysoncares Newsletter

The summer 2020 issue of Paysoncares highlights some accomplishments that illustrate how Payson Center works to prevent, diagnose, and treat cancer and offer support services to patients and families.

View Now

Footer

Concord Hospital

250 Pleasant Street

Concord, NH 03301

  • (603) 225-2711 | (800) 327-0464
  • Contact Us
  • About Us
  • News & Publications
  • Facebook
  • YouTube
  • Twitter
  • Privacy Policy
  • Nondiscrimination Notice

© 2022 Concord Hospital

Top

We're Not About Making Excuses

The time you're on hold when you call our Hospital or medical offices is too long. We know your time is valuable and your medical care is important. We apologize for not being able to answer your phone calls quickly and want you to know the hold times you're experiencing are due to staffing shortages, combined with a high demand for healthcare services.

We're here to solve problems.

  • You've told us you'd prefer to hear one message when you're on hold with us rather than listening to a loop of recordings. We are updating our on-hold messaging based on your feedback.
  • You've shared that you've tried multiple attempts to reach us by phone. If you can, it's best to stay on hold rather than hang up and call again. Staying on hold keeps your place in the call queue.
  • You've indicated that you're calling us to schedule appointments, request prescription renewals and ask your provider or nurse a question. Enrolling in My Patient Connect, our patient portal will enable you to do all these tasks online — without a phone call.

Between the work we're doing to address staffing shortages and with your patience and understanding, we're confident we will get back to providing the timely phone service we all expect. Thank you for being a Concord Hospital patient.