Published on August 06, 2020

Wish List of Supplies

We're humbled and grateful for the outpouring of support and the contributions, both in-kind and financial, from community members. Thank you. View Wish List

COVID-19 Information

We're committed to providing the community with daily updates on the work we're doing to prepare and respond to the COVID-19 pandemic.

When It Comes to Your Care – SAFETY FIRST!

We continue to follow Governor Sununu’s guidelines regarding how to restart clinical services previously stopped due to COVID-19. To do this in as safe a manner as possible, we're assessing each service and ensuring that before it's restarted, we're able to provide staff and patients the safest possible experience. Services that are beginning to restart include ‘time-sensitive’ surgeries and all support services needed for such surgeries including pre-surgical testing, office visits and inpatient units. Additional services are also being assessed for restarting as soon as allowed. We have many protections in place, so please don’t wait to get urgent or emergency care you need.

COVID-19 Updates

08/6/20:As of August 6, we've ordered COVID-19 tests for approximately 11,291 patients. To date, we've received results for 11,161 patients, which includes 166 COVID-19 positive results. Of the 166 positive results, one patient is currently hospitalized.

COVID-19 Hotline

Anyone seeking information about COVID-19 can call our COVID-19 screening and education hotline for the public which is staffed Monday - Friday 8 am to 5 pm. The hotline number is (603) 789-9123. COVID-19 testing is performed by appointment only and is scheduled through the screening and education hotline. If you need assistance during the weekend, call 211.

The turnaround time for COVID-19 tests vary from same day to 10 days based on the condition and patient status of the individual being tested.

Possible Symptoms of COVID-19

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Repeated shaking or chills
  • Headache
  • Sore throat
  • New loss of taste or smell

Patients & Visitors

  • 7/25/20 overnight (admitted) patients may designate ONE care partner/caregiver to visit them during their Hospital stay during the visiting hours of Monday through Friday from 11 am to 8 pm and weekends from 10 am to 6 pm. This is the ONLY person allowed to visit for the patient’s entire Hospital stay. This change does not alter the current visitation guidelines for patients at end-of-life, or patients on maternity, pedi, ED, DSC/OR/PST and ICU.
  • 7/20/20 The Prescription Center resumes delivery of prescriptions to admitted patients.
  • 7/17/20 In-person pick up of medical records resumes.
  • 6/22/20
    • Elective surgery begins;
    • Peri-operative visitors may visit the Karner Blue, cafeteria and/or Gift shops while on campus waiting for patient information;
    • Pre-surgical testing patients may have one support person to accompany them (subject to screening upon arrival);
    • Day Surgery and Main OR patients may have one visitor;
    • Bingo for patients resumes;
    • Professional students return.
  • 6/19/20 COVID-19 screening tent is closed.
  • 6/16/20 Childbirth and parenting classes are canceled through July.
  • 6/08/20 The Alternative Care Site at NHTI is closed.
  • 6/02/20 Our Gift shop is re-opened. The hours are Monday - Friday from 7:30 am to 2 pm.
  • 6/01/20 Our Laboratory Services located in the CH Medical Office Building at 1990 Dover Road in Epsom is re-opened. The Memorial Lab Site has temporarily reduced hours beginning June 1. The hours are Monday - Friday from 7 am - 3:30 pm and Saturday 7 am - 12 noon. We expect this change may last 4-6 weeks.
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Telephone & Video Visits

In response to the COVID-19 crisis, we’re offering telephone and video visits for patients of our primary and specialty practices. These telehealth visits are made easier for you when you’re enrolled in My Patient Connect. Don’t miss out on the convenience of consulting with your healthcare provider from the comfort of your home, enroll in My Patient Connect today.

Enroll Now

  • We've experienced challenges obtaining Personal Protective Equipment (PPE) supplies, not unlike any other institution. We're fortunate to have longstanding, trusted relationships with resources and vendors who have assisted the Hospital in procuring PPE supplies amid worldwide shortages. Until supply chains across the country are able to catch up with demand, we're relying on our vendors, the State of New Hampshire and donations from community members to maintain a comfortable level of PPE supply.
  • Anyone entering Concord Hospital or the Memorial or Pillsbury Medical Offices Buildings on campus must wear a mask or other face covering for the protection of everyone.
  • Patients and visitors coming to any of our facilities are reminded to please wear a mask for their protection and that of our staff members. If you don't have a cloth mask and are entering our Hospital you'll be provided a cloth mask to wear while in the Hospital per the recommendation of the Centers for Disease Control and Prevention. Additionally, patients and visitors of the Memorial and Pillsbury Medical Office Buildings on our campus will be provided a cloth mask. When leaving the Hospital/Medical Office Building, patients/visitors should place the mask in the collection containers located at the exit doors so the mask can be laundered for future use.
  • People visiting any Concord Hospital practice or facility are asked to please wear a cloth mask, face scarf or bandana covering nose and mouth to help protect everyone.
  • Individuals may be infected and not show symptoms. There may also be a delay in recognizing symptoms for ourselves and our patients. For these reasons and to further diminish disease spread, protect hospitalized patients and our staff who care for them, we implemented a universal mask policy. As such, all staff who work in or enter the Hospital building are required to wear a mask.
  • Concord Hospital Medical Group practices are conducting TeleHealth and VideoHealth phone visits.
    • Access to the Memorial and Pillsbury Medical Office Buildings on our campus is restricted to patients. Anyone accompanying a patient will be asked to wait in the car. There may be exceptions due to extenuating circumstances. For example, we would not want a small child or baby to be left alone unattended. Please plan ahead knowing of this change.
      • We've strengthened our visitation policy to help prevent the spread of COVID-19. To protect the health and safety of patients and staff we are restricting patient visitors with a few exceptions:
        • Pediatrics – one parent or one guardian only;
        • Patients at the end-of-life may have one visitor at a time;
        • Maternity – visitation policy for the maternity unit has changed to reflect the current standards in community and tertiary hospitals across the State of New Hampshire. Visitation on The Family Place allows one support person except in the following circumstances:
          • Pregnant woman 32 weeks or greater from out of state;
          • Pregnant woman unassigned to a Concord Hospital obstetric provider;
          • Pregnant woman who is symptomatic and needs to deliver or be seen in triage within 14 days of symptoms.

      We are encouraging the use of video technologies including FaceTime and Skype so that partners and families can still be connected. The Family Place will have iPads available for this purpose.

      • We've suspended all Hospital volunteers until further notice.

      COVID-19 Preparedness Planning

      We've been preparing for a COVID-19 outbreak in our community since mid-January. We've activated our Incident Command Center to lead and manage our COVID-19 response and preparedness measures. Ensuring the safety of our patients, visitors and staff remain a top priority.

      We're working closely with the New Hampshire Department of Health and Human Services (DHHS) Division of Public Health Services to promote the health and safety of our patients, staff and community members. The New Hampshire Department of Health and Human Services is publishing community information and resources about COVID-19 on its Division of Public Health Services Web page. We encourage community members to visit the DHHS and Centers for Disease Control and Prevention (CDC) Web sites for COVID-19 information.

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