Wish List of Supplies
We're humbled and grateful for the outpouring of support and the contributions, both in-kind and financial, from community members. Thank you. View Wish List
We're committed to providing the community with daily updates on the work we're doing to prepare and respond to the COVID-19 pandemic. We appreciate everyone's help, especially local media outlets, with disseminating information about our COVID-19 efforts. Anyone can download and distribute our updates which are published Monday through Friday typically by 5 pm.
When It Comes to Your Care – SAFETY FIRST!
We continue to follow Governor Sununu’s guidelines regarding how to restart clinical services previously stopped due to COVID-19. To do this in as safe a manner as possible, we're assessing each service and ensuring that before it's restarted, we're able to provide staff and patients the safest possible experience. Services that are beginning to restart include ‘time-sensitive’ surgeries and all support services needed for such surgeries including pre-surgical testing, office visits and inpatient units. Additional services are also being assessed for restarting as soon as allowed. We have many protections in place, so please don’t wait to get urgent or emergency care you need.
COVID-19 Screening Tent & Hotline
If you're experiencing respiratory symptoms such as cough or shortness of breath and have questions about your healthcare needs, call your healthcare provider. COVID-19 screening is now available in Parking Lot E on our campus for any community member who is experiencing symptoms of COVID-19 drive directly to the large tent in the Visitor Entrance parking lot. You'll be triaged and advised if: you should go home and self-isolate; proceed to the Emergency Department, or be evaluated in person with or without testing for COVID-19 at one of our dedicated locations. The screening tent is open daily from 8 am to 5 pm.
Possible Symptoms of COVID-19
- Shortness of breath or difficulty breathing
- Muscle pain
- Repeated shaking or chills
- Sore throat
- New loss of taste or smell
Anyone seeking information about COVID-19 can call our COVID-19 screening and education hotline for the public which is staffed daily 8 am to 5 pm. The hotline number is (603) 789-9123.
Patients & Visitors
We've implemented several changes impacting patients and visitors due to the highly contagious nature of the COVID-19 virus.
Telephone & Video Visits
In response to the COVID-19 crisis, we’re offering telephone and video visits for patients of our primary and specialty practices. These telehealth visits are made easier for you when you’re enrolled in My Patient Connect. Don’t miss out on the convenience of consulting with your healthcare provider from the comfort of your home, enroll in My Patient Connect today.
- Despite more people testing positive for COVID-19 due to the increased availability of COVID-19 testing in the State, the number of COVID-19 positive patients needing hospitalization at our Hospital remains low and manageable at this time. As a result, we will begin decommissioning a number of negative pressure patient rooms throughout the Hospital to provide room for more time-sensitive surgical patients and those with emergent needs. All of these rooms may be quickly recommissioned as negative pressure should the need arise.
- We've experienced challenges obtaining Personal Protective Equipment (PPE) supplies, not unlike any other institution. We're fortunate to have longstanding, trusted relationships with resources and vendors who have assisted the Hospital in procuring PPE supplies amid worldwide shortages. Until supply chains across the country are able to catch up with demand, we're relying on our vendors, the State of New Hampshire and donations from community members to maintain a comfortable level of PPE supply.
- We're following the New Hampshire State Governor’s orders to perform time-sensitive surgeries where possible to create the best possible outcomes for patients.
- Anyone entering Concord Hospital or the Memorial or Pillsbury Medical Offices Buildings on campus must wear a mask or other face covering for the protection of everyone.
- Patients and visitors coming to any of our facilities are reminded to please wear a mask for their protection and that of our staff members. If you don't have a cloth mask and are entering our Hospital you'll be provided a cloth mask to wear while in the Hospital per the recommendation of the Centers for Disease Control and Prevention. Additionally, patients and visitors of the Memorial and Pillsbury Medical Office Buildings on our campus will be provided a cloth mask. When leaving the Hospital/Medical Office Building, patients/visitors should place the mask in the collection containers located at the exit doors so the mask can be laundered for future use.
Our Emergency Department and Walk-In Urgent Care Center at Horseshoe Pond remain open and are treating patients for injuries and ailments.
Our Heart Wellness Program is providing support to heart failure and TAVR patients remotely. The Program continues to receive referral orders, screen all admitted and echocardiogram patients and monitor its phone line for messages.
- People visiting any Concord Hospital practice or facility are asked to please wear a cloth mask, face scarf or bandana covering nose and mouth to help protect everyone.
We've suspended in-person pick up of medical records until further notice. Patients who planned to obtain medical records in person can call (603) 228-7312 to arrange an alternative form of delivery. (i.e., USPS mail, secure email, fax )
- Individuals may be infected and not show symptoms. There may also be a delay in recognizing symptoms for ourselves and our patients. For these reasons and to further diminish disease spread, protect hospitalized patients and our staff who care for them, we implemented a universal mask policy. As such, all staff who work in or enter the Hospital building are required to wear a mask.
- We've established a COVID-19 screening and education hotline for the public which is staffed daily 8 am to 5 pm. Call (603) 789-9123 to get your questions answered.
- We've modified the hours of our Walk-in Urgent Care Center. The Center is open 9 am to 5 pm seven days a week, until further notice.
- Concord Hospital Medical Group practices have suspended regular office visits and instead are conducting TeleHealth and VideoHealth phone visits.
Operation of our Laboratory Services located in the CH Medical Office Building at 1990 Dover Road in Epsom has been suspended. Patients needing lab services may go to the labs located in the Memorial Medical Office Building on the Concord Hospital campus or at CH Medical Offices at Horseshoe Pond in Concord.
- Our Main Entrance is closed indefinitely. Our Visitors Entrance remains open.
- We're restricting visitor and patient access to our Gift Shop. Our cafeteria and Karner Blue Cafe are open to visitors and patients.
- Access to the Memorial and Pillsbury Medical Office Buildings on our campus is restricted to patients. Anyone accompanying a patient will be asked to wait in the car. There may be exceptions due to extenuating circumstances. For example, we would not want a small child or baby to be left alone unattended. Please plan ahead knowing of this change.
- We've strengthened our visitation policy to help prevent the spread of COVID-19. To protect the health and safety of patients and staff we are restricting patient visitors with a few exceptions:
- Pediatrics – one parent or one guardian only;
- Patients at the end-of-life may have one visitor at a time;
- Maternity – visitation policy for the maternity unit has changed to reflect the current standards in community and tertiary hospitals across the State of New Hampshire. Visitation on The Family Place allows one support person except in the following circumstances:
- Pregnant woman 32 weeks or greater from out of state;
- Pregnant woman unassigned to a Concord Hospital obstetric provider;
- Pregnant woman who is symptomatic and needs to deliver or be seen in triage within 14 days of symptoms.
We are encouraging the use of video technologies including FaceTime and Skype so that partners and families can still be connected. The Family Place will have iPads available for this purpose.
- Visitors who meet our visitation policy exceptions may only enter the Hospital through the Visitor Entrance.
- All visitors are being screened at each entrance.
- The screening question at all Concord Hospital locations is:
- Do you have a fever or respiratory symptoms, such as a cough or shortness of breath?
If the patient/visitor answers NO to the question, it is a negative screening and they will be provided access as appropriate.
If a visitor answers YES to the question, they are not permitted into the building at this time.
If a patient answers YES to the question, they will be directed to an appropriate triage location
for further evaluation.
- Anyone bringing patients for outpatient services will need to drop off and pick up the patient, not wait in the Hospital or a patient care unit.
- Patients may only enter the Hospital at the following entrances: Visitors Entrance, Emergency Department, Wound Healing Center and Payson Center for Cancer Care. Supply deliveries will still be accepted at the loading docks.
- We've suspended all Hospital volunteers until further notice.
- Students from any outside schools/programs are restricted from the organization until further notice.
- All classes and support groups held at Concord Hospital and Concord Hospital Center for Health Promotion are canceled until further notice. All classes held at Concord Hospital for staff, regardless of size, are canceled until further notice.
- CHMG primary care patients should contact their CHMG provider with concerns and questions about the virus and their health;
- Community members should only use our Emergency Department for emergent needs.
COVID-19 Preparedness Planning
We've been preparing for a COVID-19 outbreak in our community since mid-January. We've activated our Incident Command Center to lead and manage our COVID-19 response and preparedness measures. Ensuring the safety of our patients, visitors and staff remain a top priority.
We're working closely with the New Hampshire Department of Health and Human Services (DHHS) Division of Public Health Services to promote the health and safety of our patients, staff and community members. The New Hampshire Department of Health and Human Services is publishing community information and resources about COVID-19 on its Division of Public Health Services Web page. We encourage community members to visit the DHHS and Centers for Disease Control and Prevention (CDC) Web sites for COVID-19 information.
Web Site Resources