Partnering on Behavioral Health

Access to and affordability of behavioral health services has been an identified community health need for more than a decade as measured by the Capital Region Health Needs Assessment facilitated by Concord Hospital every three years. As a result, our health system has increased its investment two-fold to improve access to needed services for community members, working with Riverbend Community Mental Health to expand programs.

Concord Hospital & Riverbend Community Health Initiatives

Rapid Triage

In June, Rapid Triage was implemented to identify low-risk behavioral health patients at Concord Hospital’s Emergency Department (ED) and divert them to Riverbend’s Mobile Crisis Center. Low-risk patients are those who might be depressed and in need of care but do not appear to be a danger to themselves or others. The program successfully diverted approximately 30 patients in its first few months of operation, freeing up the ED for other patients and providing diverted patients prompt, appropriate behavioral health care. High-risk patients remain in the ED to be evaluated for placement in voluntary/involuntary levels of care.

Early Directed Treatment

The psychiatry providers at Concord Hospital have instated EDT, a method of identifying behavioral health symptoms early and beginning treatment as soon as a patient arrives at the Hospital. The goal is to address symptoms quickly to avoid having to refer patients to a higher level of psychiatric care or an Involuntary Emergency Admission to New Hampshire Hospital. Involuntary Emergency Admissions involve patients who pose a likelihood of danger to themselves or others because of a mental health condition. The initiative has helped more patients remain on voluntary status and allows the team to prevent many Involuntary Emergency Admissions while the patient is in the ED.