Concord Hospital Medical Group

When you're a patient of a Concord Hospital Medical Group (CHMG) specialty or primary care practice you have access to 330+ clinical providers in 31 locations that represent 28+ sub-specialties. CHMG practices feature modern facilities and new technology, and for your convenience, many practices are co-located with other medical services including radiology, rehabilitation, and laboratory services. Also, CHMG offers primary care weekend appointments at an office visit co-pay. 

Primary Care Weekend Access

One of the benefits of being a patient of a Concord Hospital Medical Group primary care practice is access to weekend care at an office visit co-pay. Appointments are available from 8 am to 5 pm. To schedule a weekend appointment, call your CHMG primary care provider's office.

Patient Portal

My Patient Connect is a secure Web-based portal that allows you to send messages to your CHMG providers' offices, request appointments, and medication refills, and pay medical bills. 

For you, this means:
  • Being able to take an active role in decisions affecting your health;
  • The convenience of communicating with your CHMG provider's office online.

Patient Satisfaction

You are a valued member of your treatment team. Our CHMG providers, staff and managers look to the CHMG Patient Advisory Forum, which includes CHMG patients, to learn about patient needs and to review patient comments to monitor what practices are doing well and how they might improve.

Additionally, our practices measure patient satisfaction through Press Ganey, an independent provider of satisfaction surveys and other satisfaction measurement tools. The survey's data is used to assess and improve the performance of the practice.

For you, this means:
  • Being at the center of focused and coordinated efforts to improve your experience as well as your health;
  • The opportunity to share your feedback and help us continuously improve the care we provide.

Electronic Health Record

One electronic health record (EHR) system is used throughout CHMG practices to enhance your treatment and safety by enabling your healthcare providers to see detailed information about your medical history. 

For you, this means:
  • Keeping you safe by succinctly organizing your diagnosis, medications, allergies, immunizations, and medical tests in one central location that's easily accessible to your healthcare providers;
  • EHR also alerts your providers if you are at risk of certain illnesses and presents reminders for a variety of preventive health measures and screenings, which can improve disease prevention and early diagnosis.

Assistance Programs

Financial counseling and assistance are available to you through Patient Financial Services and if you meet eligibility criteria you can receive help applying for free medications through our Prescription Assistance Program.

For you, this means:
  • Possibly qualifying for free or discounted medical care if payment of your healthcare expenses could create a financial hardship for you.

Hospitalist Program

When you are hospitalized our CHMG hospitalists team of board-certified physicians, nurse practitioners, and certified physician assistants oversee your care from admission to discharge. They may order tests and medications, consult with specialists and arrange services you may need when you go home. They also keep your family medicine provider informed of your treatment plan. 

For you, this means:
  • Providers who are available immediately to respond to changes in your condition or to evaluate your progress;
  • More frequent provider visits, which can mean shorter hospital stays.

Medical Home

All of CHMG's primary care practices are recognized as National Committee for Quality Assurance's Patient-Centered Medical Homes for embracing the medical home concept and implementing evidence-based procedures that improve quality and lower costs, while constantly striving to help patients understand and manage their health.

For you, this means:
  • Quicker attention;
  • Coordinated care involving primary care physicians, specialists, hospitals, home health agencies, nursing homes, and community-based services;
  • Guidance in taking care of yourself at home.
Tracy Tsourus

Choose Your Care with Confidence. Tracy Did.

Tracy Tsouros has experienced pelvic pain for years and both of her children suffer from chronic health conditions. Concord Hospital’s network of doctors and specialists have provided her family access to experts locally who are working to care for all their conditions. Their expertise has allowed Tracy’s children to be active, go to school and play multiple sports and she can go to work to help support her family.