Concord Hospital measures patient satisfaction through satisfaction surveys. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their rehab visit. Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

"Everyone was kind to me and I would come back again as well as recommend the facility to my friends and family."

"The entire staff is above and beyond and has excellent people skills. It was a pleasure to work with them."

"I am very grateful for the therapy received and it has helped me immensely."

"A+ experience! This was the first time I had ever gone for physical therapy. They put me at ease immediately. Very professional and comfortable atmosphere. All the other therapists were friendly and always said hello."

"I was very well taken care of and would highly recommend them!"

"Everyone was most professional, great attitude, on time (important) and they really improved my area of injury."

"Everything is well managed and excellent. Staff is helpful, polite, cooperative as well as having good suggestions. I didn’t find any negative points."

"I received the best care in a medical setting at this facility. Staff and therapists were totally qualified and cared about my success."

"The two young women who worked with me were exceptional, knowledgeable, patient and very competent with their instructions as well as very thorough in their working on my arm. I was totally impressed by both."