Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 93.5.

“Dr. Danys was very effective in answering all of my questions. She is very compassionate in her approach to my problems and is very receptive to my questions. I am very grateful for her help.”

“Dr. Wilczynski and his staff are one of the best that I’ve ever been treated by over the years. I’m very impressed with Concord Pulmonary.”

“Dr. Imgrund is an excellent physician as well as friendly, likeable, and down-to-earth.”

“What can I say? Excellent care.”

“Very happy – all of the staff were extremely courteous and professional!”