Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 92.7.

“I’ve been a patient of Dr. Clancy since she arrived in Concord over 20 years ago! I still enjoy seeing her whenever I need a physician!”

“Dr. Kiefner is a truly outstanding medical provider!”

“Great practice – Best in best I’ve seen in the entire country and I’ve lived all over the U.S.”

“Dr. Betchart has been my primary care physician for many years. I have the greatest respect for his ability and decisions regarding my health care.”

“I have been a patient of Pleasant Street Family Medicine for years and I have always received excellent care.”