Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 92.0.

“Dr. Niegisch performs her work in an exemplary manner. She listens to me, explains well and informs about options in care. She is exceptional!”

“Dr. Smith is great. He is always up front and honest. He has taken excellent care of my family.”

“I find this to be an excellent practice. Everyone is very courteous and friendly.”

“Mary Dwyer Berman (APRN) is naturally warm and caring and puts you at ease at all times.”

“I appreciated the fact that the provider included me – viewing the computer screen for example while reviewing all labs!”