Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“Dr. Lafontaine is a very kind and dedicated physician – She always spends quality time with me and listens carefully during our visits. I feel blessed to have found such a wonderful doctor.”

“Dr. Lombardo is the best!”

“Dr. Pettinato is always willing to listen and spend time with me. His explanations are always great and most importantly, he truly seems concerned.”

“All very pleasant and helpful. They all care about how I am doing.”