Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“Dr. Gittzus was great.”

“Todd King (PA-C) and all the staff from his department are very professional, friendly, pleasant, and concerned for their patients.”

“The staff was knowledgeable and confident – pleasant experience.”