Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 92.7.

“Dr. Clark has provided me with excellent care. I am very pleased.”

“I would highly recommend Kristy Taylor, great patient explaining medical diagnosis. Caring and compassionate APRN!”

“I am very pleased with and confident about the care I have received from Tanja Vanderlinde and each of the staff members of Internal Medicine – not just from this visit but ever since my first visit some ten plus years ago. Thank you.”

“Your staff is excellent – They should be commended for their excellent service.”

“Hazel Daley (APRN) of Internal Medicine is a very warm and caring person who listens to her patients.”