Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“Our family is very pleased with the care we receive from Dr. Durand. He’s gentle, kind thoughtful, professional, and comfortable as a care provider. He’s a keeper!”

“Can’t say enough about Lynn Durand. He’s a rare gem!”

“Dr. Milligan is wonderful.”

“Good – and we have recommended Dr. Michael McLeod and the others we’ve seen at the Family Tree Health Care in Hopkinton.”

“I am very impressed with Dr. Lawrence and his staff, very caring.”

“I love this practice and am pleased to be a patient there.”

“Dr. Angela Klingler is excellent.”

“I was very satisfied with Dr. Sutton’s personal concern for my health needs now and in the future.”

“Amazing place and great staff especially Dr. Maitland.”

“Very good experience. I had a lot of confidence in regard to my care at this practice.”

“Overall, a very nice experience at this care provider’s office. Thank you.”

“We have recommended this practice often.”

“I would recommend this office to anyone.”