Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 94.4.

“Dr. Angelo – I feel takes as much time as necessary to address my health. I am satisfied with the professional service she provides me with.”

“I continue to be really pleased with my interaction with Dr. Giglio and really appreciate the concern he shows for my problems.”

“Family Care of Concord is a wonderful exceptional place. I have great experiences there with everyone I encounter. They care for their patients.”

“Excellent practice. We have been patients for many years. We have recommended Kathy Bourque (APRN) and Family Care of Concord to friends.”

“Everyone at this office goes out of their way to ensure that each visit is easy and satisfying.”