Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 90.9.

“I feel very fortunate to have Dr. Gunsher as a surgeon. She listens to me and answers all my questions. She provides a lot of information regarding my condition.”

“Everyone at this office was wonderful. Dr. Perencevich was great and I would recommend this group to anyone who needs surgery.”

“Everyone is very pleasant and eager to help in any way they can. I shall continue with Dr. Meyer and the other personnel as long as I need them.”

“The receptionist at the front desk is amazing! Always pleasant and willing to work toward getting whatever is needed.”