Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent patient satisfaction score is 90.9.

“Dr. Kremzner is a kind, personable, knowledgeable provider who is attentive to my concerns and responds appropriately. Thank you!”

“Dr. Pollak has been our family PCP for close to 20 years. He has always taken the time to listen and provides the best care to our family, children, and grandchildren. He’s the best!”

“Dr. Clardy is a thoughtful, caring physician who is truly concerned and involved with her patients.”

“I have always been able to get an appointment for my son no matter when I call, I think that is such a great thing and shows how great the practice is.”