Concord Hospital and its subsidiaries, nationally recognized for cardiovascular, stroke and diabetes medical care, provide a network of primary and specialty care physicians throughout Concord and its surrounding communities. As a department of Concord Hospital, our practice has access to state-of-the-art technology, multiple resources and advanced educational training ensuring that our patients receive the highest standard of medical care.

We are open from 8:00 a.m.-4:30 p.m. Monday through Friday. If you need an appointment, call (603) 228-7400. Calls are answered Monday through Friday from 8:00 a.m. to Noon and 1-4:30 p.m. If you have an urgent medical need, you will be scheduled to see a provider on the day you call. If you need a routine appointment, you will be scheduled within a week. We make every effort to remind patients of their upcoming appointments. This is done with a phone call, two days prior to the appointment date. It is important that you notify us within 24 hours if you are unable to make a scheduled appointment.

What if I have a general medical question?
All incoming calls are answered by clinical staff, RN’s, LPN’s and Medical Assistants. If you have a general medical question, of a non-urgent nature, a message will be sent to the Provider through our clinical staff. The staff will make every effort to return your call as soon as possible. All urgent calls will be returned before the end of the business day on which they are received.

Please bring your insurance card to each appointment. Your insurance and demographic information (name, address, etc) will be verified at each visit. We appreciate your cooperation and patience with this process. Co-payments are also expected when you check-in. Bring all of your prescription medication(s) in their original bottles or a list of all medications and doses. This will allow your provider to review your medications to be certain you are taking them appropriately. You should also bring any over-the-counter vitamins or supplements, as these may interact with other medications you are taking.

Do I need to do anything in preparation for my upcoming appointment?

If it is necessary for you to have laboratory tests, you will be informed prior to your appointment. The results will be reviewed with you during your visit.

You will be contacted promptly with any abnormal test results, and within 10 days with normal results. If you are not contacted within two weeks, please call the office.

You may be scheduled to see a nurse for a variety of reasons including: blood pressure checks, vaccinations, flu shots, simple blood tests, throat cultures, suture removal, dressing changes, urine tests or medical management. The nurse always consults with your provider before treatment is rendered or changes are made to your treatment plan.

How do I request a prescription refill?

If your prescription will be filled at a local pharmacy, contact your pharmacist directly at least 24-48 hours before you need your medication. The pharmacist will have all the necessary information and will contact us on your behalf if additional information is needed.

Mail-away pharmacy refills will be mailed directly to you. You will need to call the office to make these arrangements. Prescriptions will not be faxed. It is your responsibility to mail the prescription to the mail-away pharmacy. As a reminder, most mail-away pharmacies require that you send in the prescription at least 2 weeks before you need the medication.

For refills of narcotic or controlled substance medications, please contact us at least 48 hours prior to the date needed.

What do I do if I think I may need antibiotics?

Please call the office to schedule an appointment. For your own safety, antibiotics are generally not prescribed over the telephone.

If my provider wants me to see a specialist, how do I make arrangements?

If your provider feels it is necessary for you to see a specialist, our Referral Coordinators will arrange that for you and obtain any pre-authorizations needed. If you have made your own appointment to see a specialist, and your insurance plan requires a referral, please call the office. You will need to provide the specialist’s name, address, telephone, and fax numbers. Forty-eight hours are required to process a referral request.

How do I let you know if it is okay to discuss my healthcare issues with my spouse/family/friend?

Maintaining confidentiality is very important to us. In order for us to discuss your medical information with those you wish, you must complete an authorization form giving us permission to do so. All patients 18 years of age and older must give authorization if they want us to be able to discuss their health care information with parents/guardians. Forms are available in the office.

What if I cannot afford to pay for my services?

Family Care of Concord, as a department of Concord Hospital, offers a Financial Assistance Program. If you are unable to pay for healthcare services, this will not prevent you from receiving the care you need. If you would like information you can contact a Financial Advisor at (603) 228-7145 (local) or (800) 562-1542.

What about paying for medications?

The Prescription Assistance Program at Concord Hospital/Family Care of Concord is designed to help eligible uninsured and underinsured patients of all ages receive needed prescription medications. Applications can be obtained by calling (603) 227-7008.

What insurances does Family Care of Concord accept?

Aetna, Anthem, Cigna, First Health/HCVM, Great West/One Health, Harvard Pilgrim, MVP, Martin’s Point Health Care, Medicaid, Medicare, PHCS, TriCare and United Healthcare. Co-payments are expected at the time of service. Your bills will be submitted to all commercial insurance companies. If payment from the insurance company is not received within 30 days, the balance will become your responsibility. For your convenience, we accept MasterCard, Visa, Discover and American Express.

How do I reach a provider after hours or on the weekends?

Please call the office at (603) 228-7400 for urgent needs. The answering service will page the on-call provider who will return your call.

Your well-being and satisfaction is of the utmost importance to us. Your feedback is important. Please let us know how we are doing and how we can best meet your needs.