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Nondiscrimination Notice

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In accordance with Section 1557 of the Patient Protection and Affordable Care Act, Concord Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Concord Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Additionally, Concord Hospital provides free aids and communication services to people with disabilities, and people whose primary language is not English, to communicate effectively including:

  • Qualified sign language interpreters;
  • Written information in other formats (large print, audio, accessible electronic formats, other formats);
  • Qualified language interpreters;
  • Information written in other languages.

If you need these services call toll-free (800) 327-0464, TTY/TDD: (603) 228-7135 or TTY/TDD toll-free: (888) 833-4408. For ASL or Video Remote Interpreting call (603) 415-6602, TTY (603) 227-7033 or VP (603) 565-4660 and ask for Communication Services.

If you believe that Concord Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Concord Hospital
Patient Relations
250 Pleasant Street
Concord, NH 03301
(603) 230-1902, toll-free (800) 327-0464,
TTY/TDD: (603) 228-7135 or TTY/TDD toll-free: (888) 833-4408
Fax: (603) 227-7519
ptrelations@crhc.org

You can file a grievance in person or by mail, fax or e-mail. If you need help filing a grievance, a Patient Relations representative is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)