Following-up After Your Hospitalization
Contact us with your positive patient story.
You may receive a follow-up phone call a few days after your discharge. We will ask how you are feeling, address any questions or concerns about your discharge instructions or progress, and solicit feedback about the services you received. If you have any questions about your discharge instructions, you may call your providers office or the department that provided care during your Hospital stay.
When you provide your e-mail address to us upon your admission you will receive an e-mail, following your discharge, with instructions for registering your Patient Connect – My Concord Hospital Stay account. Registering your account provides access to information about your Hospital stay, including discharge instructions and more.
Patient Satisfaction Survey
We are committed to serving you in a caring and personal manner. Your feedback important to us and helps us continually improve our service to others. You may receive a customer satisfaction survey in the mail. If you do, please take a few minutes to fill it out and return it. Press Ganey Associates tabulates our survey results. Please be assured all results, as well as any handwritten comments, are forwarded to our Quality Assurance Department for review and follow-up as needed. If you would like to share any thoughts or concerns about your experience, call our Patient Relations Department at (603) 230-1902.
Saying Thank You
Grateful patients and family members often ask how they can acknowledge a caregiver or group for exceptional medical services and personal caring. Our Trust's Halo Program provides a way for patients to make a gift in honor of health care providers and Hospital staff. To learn more about Halo and other Tribute Programs call Concord Hospital Trust at (603) 227-7000, ext. 3076.