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Patients and Visitors

A variety of services are available for patients and visitors. If you cannot find what you are looking for call (603) 227-7000, ext. 6962.

Patients

Concierge Services

Our Hospitality Services Department provides Concierge and Community Services to our patients, families and visitors. Services range from directions, information, and personal escorts to business services and assistance with lodging and transportation.

Parking

Parking is available in Lots A, B, E and F. Overnight and extended stay patient parking is available in Lot E. Call (603) 227-7000, ext. 3999 to notify our Security Department of any vehicle that will be parked on campus for more than one night. See our campus map for parking lot locations.

Visitor Entrance, Third Floor Lobby

Park in Lot E and use the Visitor Entrance when your destination is the:

  • Cafeteria;
  • Chapel/Spiritual Care;
  • Fresh Start Program;
  • Gift Shop;
  • Get Ready! -Joint Replacement Class;
  • Patient rooms.

Main Entrance, Ground Floor Lobby

Park in Lots A or B and use the Main Entrance when your destination is the:

  • Ambulatory Care Center;
  • AMU;
  • Conference Rooms A, B, C;
  • Day Surgery;
  • Diagnostic Services;
  • Diabetes;
  • HeartsGift Boutique;
  • Karner Blue Café;
  • Laboratory Specimen Drop Off;
  • Medical Record Requests/Pick-up;
  • Payson Center for Cancer Care;
  • Pre-Surgical Testing;
  • Rehabilitation Services;
  • Specimen Drop-off;
  • Volunteer Services;
  • Wound Healing Center.

Policies

As part of our commitment to providing a safe environment, we have policies on smoking, weapons management, gifts and gratuities and latex that we want you to be aware of before your visit.

Language Interpreters & Assistive Communication Devices

We are committed to providing equal access to medical services and programs by facilitating communication to all of our patients and/or companions in a language and manner they understand, including sign language and/or foreign language interpreters and assistive devices. Communication services are provided to patients and/or companions on a 24-hour basis and free of charge.

Advance Directives

We support patients' rights to discuss and plan for life-threatening illness and end-of-life care, as well as help patients use advanced care planning tools to state wishes about future medical care to their families and healthcare providers.

Bill of Rights

Our Patients' Bill of Rights exists to ensure that the rights and dignity of each patient receiving our services are respected.

Book Cart

Volunteers may visit patients with a book cart of free books and magazines. You may request the cart by calling Volunteer Services at (603) 227-7000, ext. 3660.

Chapel

Our chapel, located on the third floor, is open for solace any time.

Religious Affiliation

Our patients who have indicated an affiliation with a local church or temple, can choose to be visited by their minister, priest or rabbi. Additionally, our spiritual care staff visit patients to offer assistance and discuss resources for additional help and support. Such visits can be arranged by a patient's doctor, any staff member on the patient care team, a social worker, or by calling the Office of Patient and Family Services at (603) 227-7000, ext. 3013.

Discharge Planning

A nurse care manager and social worker are available to assist patients with discharge planning. They answer questions,address concerns and provide resources related to recovery.

Patient Relations (for Compliments & Complaints)

Your healing, comfort and well-being are our primary concerns. Our Patient Relations staff are available to address compliments, as well as complaints. When Patient Relations is contacted with a compliment, the staff documents it and shares it with the individuals and or departments receiving the kudos. When contacted with a complaint, Patient Relations documents, investigates and addresses it in a confidential manner. Contact Patient Relations online via our Contact Us form or by calling (603) 230-1902 for more information. If a concern cannot be resolved through Patient Relations, it can be reported to the New Hampshire Department of Health and Human Services, Bureau of Health Facilities Administration or DNV Healthcare.

Tribute Program

Concord Hospital Trust's Tribute Program is an opportunity for our patients, their families and community members to express gratitude for renewed health or excellent care received at Concord Hospital. Whether thanking a Concord Hospital staff member for exceptional care, honoring friends on a special occasion, or celebrating the memory of a loved one, the most meaningful gift is one that gives back. A tribute gift to Concord Hospital Trust ensures healthcare excellence is available for community members today and for generations to come.

Loaner Laptops

Laptops for Internet browsing are available for patients to use during their stay. A driver’s license or other formof official picture identification is required to borrow a laptop.

Wi-Fi

Free wireless Internet access is available to patients and visitors. Content filtering tools are in place to prevent inadvertently accessing select Web sites. While personally identifiable information is not collected, the device address, as well as the time and date of the session is recorded for usage reporting.

Visitors

Policies

As part of our committment to providing a safe environment, we have policies on smoking, weapons management, gifts and gratuities and latex that we want you to be aware of before your visit.

Parking

Parking is available in Lots A, B, E and F. Overnight and extended stay patient parking is available in Lot E. Call (603) 227-7000, ext. 3999 to notify our Security Department of any vehicle that will be parked on campus for more than one night. See our campus map for parking lot locations.

Public Transit

Concord Areat Transit bus stops are located on campus in two locations including, opposite the main entrance next to the stairs leading to the top level of B-Lot and on Perimeter Drive between the Pillsbury and Memorial Office Buildings.

Dining

Our cafeteria, located on the third floor, is open weekdays from 6 am to 11:30 pm and weekends from 6 am to 9:30 pm. Menu options range from fresh, made-to-order breakfast items, lunch/dinner grill specials, hearty hot entrees and a full salad bar.

The Karner Blue Café, located on the first floor at the main entrance, offers an upscale dining experience and is open weekdays from 6:30 am to 4 pm. Visitors can enjoy specialty coffee drinks featuring Starbuck’s Coffee, breakfast items, fruit smoothies, panini sandwiches made with Boar’s Head premium deli meats, soups, salads and desserts.

Vending machines with coffee and food are located throughout the Hospital for after-hours snacks.

Condition HELP

Condition HELP enables patients, families and visitors to be active members of the healthcare team and contribute to the safety and well-being of the patient. Any patient, family member or visitor can use the Condition HELP telephone line to alert a patient’s healthcare team if clinical changes occur when they are not present. To activate Condition Help dial 5555 from any Hospital telephone.

Gift Shop

Our Gift Shop features an assortment of gifts for adults and children of all ages. Everything from traditional hospital gift shop items like flowers, balloons, greeting cards, snacks, toys and toiletries to unique gift items including jewelry, home decor and seasonal specialties. All sale proceeds directly support our mission to meet the health needs of individuals within the communities we serve.

Concierge Services

Our Hospitality Services Department provides Concierge and Community Services to our patients, families and visitors. Services range from directions, information, and personal escorts to business services and assistance with lodging and transportation.

Patient Relations (for Compliments & Complaints)

Your healing, comfort and well-being are our primary concerns. Our Patient Relations staff are available to address compliments, as well as complaints. When Patient Relations is contacted with a compliment, the staff documents it and shares it with the individuals and or departments receiving the kudos. When contacted with a complaint, Patient Relations documents, investigates and addresses it in a confidential manner. Contact Patient Relations online via our Contact Us form or by calling (603) 230-1902 for more information. If a concern cannot be resolved through Patient Relations, it can be reported to the New Hampshire Department of Health and Human Services, Bureau of Health Facilities Administration or DNV Healthcare.

Surgical Waiting Area

The surgical family waiting area on the second floor provides a comfortable space for surgery patients' families and friends. Healthcare providers and or surgical liaisons provide family members progress reports on their loved one's surgery. If a patient's family and friends need to leave the surgical waiting area, a paging device is made available.

Visiting Hours & Guidelines

Family and friends, in good health, including children accompanied by an adult, are welcome to visit during visiting hours or as arranged to accommodate patient and family needs. Our visiting guidelines take into consideration the value of family and friends in the healing process. Visiting hours vary depending on the unit.

Maternity Unit 3 - 8 pm (Family and friends 12 years of age or older and 24-hours farther/partner, grandparents and siblings.)

Pediatric Unit 3 - 8 pm (Unrestricted for parents)

Intensive Care Unit Immediate family and significant others; unrestricted hours based on patients condition.

Behavioral Health Unit 4 - 8 pm

All Other Patient Care Units 11 am - 8 pm

Wi-Fi

Free wireless Internet access is available to patients and visitors. Content filtering tools are in place to prevent inadvertently accessing select Web sites.

Chef holding fresh produce with words view today's cafe menu

Visiting Hours

Maternity Unit

3 - 8 pm (Family and friends 12 years of age or older and 24-hours father/partner, grandparents and siblings.)

Pediatric Unit

 3 - 8 pm (Unrestricted for parents)

Intensive Care Unit

Immediate family and significant others; unrestricted hours based on patients condition.

Behavioral Health Unit

4 - 8 pm

All Other Patient Care Units

11 am - 8 pm

See our visiting guidelines and campus map for more helpful information.