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Published on October 05, 2015

Concord Hospital Welcomes New Chief Operating Officer

Timothy P. Jones, Chief Operating OfficerTimothy P. Jones, a veteran healthcare leader who specializes in applying efficiency practices that enable hospitals to focus more of their resources on maintaining high quality patient care, has been hired as Concord Hospital’s new Chief Operating Officer (COO).

Jones takes over from Joseph Conley, who retired in September after 19 years as COO.

As COO, Jones is responsible for the smooth and efficient operation of Concord Hospital, integrating the organization’s strategic plan with its operations. He also will provide management oversight for developing high quality, cost-effective and integrated clinical programs.

“I am humbled and honored to join a hospital that has a great history and is poised for an even greater future by significantly impacting how care will be delivered to the Concord community in age of population health,” said Jones.

Jones’ professional career includes 25 years of leadership experience in the healthcare industry, including seven years as a Chief Operating Officer and Chief Executive Officer at two Massachusetts healthcare organizations: Northern Berkshire Healthcare and Vanguard Health System’s Metrowest Medical Center, Leonard Morse Hospital. He also served ten years as a radiation therapist.

He comes to Concord Hospital from Simpler North America, which teaches Lean management practices around the world to industries including banking, finance, healthcare, as well as the military and government. Lean is a management strategy that seeks to minimize or eliminate waste – which in a hospital means reducing activities that prevent healthcare providers from meeting the needs of patients. Such an approach leads to higher quality, timelier, more effective and more efficient care.
At Simpler North America, Jones guided healthcare executives as they transformed their management strategies.

As the Chief Operating Officer at Metrowest Medical Center, Jones was highly regarded for forming and leading the management team that significantly transformed the performance and culture of the organization, contributing to significant improvements in quality of care, patient safety, patient satisfaction, staff engagement and return on investment.

At Northern Berkshire Healthcare in Western Massachusetts, Jones led a change in management approach by building trust and demonstrating respect as core value. A transformation to Lean practices improved services and saved healthcare dollars.

Jones has spoken at many national conferences about his experiences as a Lean leader and his efforts to lead healthcare organizations in practices that are more environmentally friendly.