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ACHIEVEMENTSINHEALTHCARE2ThatrealizationultimatelywasaddressedwiththeformationofConcordHospitalMedicalGroupnowanintegralpartofthehealthcareentityanchoredbyConcordHospital.MichaelGreencallsitagrouppracticewithoutwallsbecausethepracticesarenotinasinglebuilding.ThenumberonehealthcareneedinthecommunityisaccesstoprimarycareandwehavecreatedaverystableprimarycareenvironmentsaidGreen.Mostpatientscangetcareinalocationthatisconvenientforthem.Dr.GreensaidCHMGsprimarycareandspecialtyprovidersretainmuchcontrolovertheirpracticesthusmaintainingthetraditionalpersonalitiesofeachpracticewhilebeingtrustedpartnersofalargerintegratedsystem.AkeywaslinkingCHMGproviderswithanElectronicMedicalRecordEMRsystemallowingthepracticestoshareclinicalinformation.ThatabilityenhancesconsistentcareforpatientsandimprovescommunicationbetweenprimarycarephysiciansandspecialistsandbetweenpatientsanddoctorsthroughthePatientCONNECTonlineservice.MichaelGreensaidanotherkeytosuccessforCHMGandConcordHospitalhasbeenthewillingnesstoadapttochangesthatcontinuetoredenehealthcare.Wevetriedtoinstillthesensethatwewillembracechangeandwewillgureouthowtoleveragethatchangesothatitenhancesourabilitytofulllourmissionhesaid.In2013CHMGhopestofocusevenmoreonwellnessorpreventativehealthcareworkingaspartnerswithpatientstokeepthemhealthyandreduceunnecessaryadmissionsandreadmissionstotheHospital.CONTINUEDFROMFRONTCOVERConcordHospitalMedicalGroupCHMGprovidersstaffandmanagementagreethatpatientfeedbackisoneofthebestwaystolearnwhatwearedoingwellandwhatweneedtoimprove.TheCHMGPatientAdvisoryForumconsistsofcurrentCHMGpatientswhoareopenandwillingtosharefeedbackconcernsandcomplimentsontheirCHMGexperience.Inadditionforummembersareaskedtoproviderecommendationsformeetingunmethealthneedsandsuggestionsonhowtoimproveexistingservicestobettermeettheneedsofpatientsandthecommunity.Formoreinformationcall603227-7000ext.4711.TheCHMGPatientAdvisoryForumIfeeltheforumhashelpedtheHospitallookatpatientcarefromadifferentperspectivethroughourcommentsandsuggestionsascommunitymemberswhoarenotreactingtotheHospitalatatimeofcrisisbutlookingatthebiggerpicture.JaneE.B.WelchCHMGPatientAdvisoryForummember