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32013CONCORDHOSPITALANNUALREPORTTOOURCOMMUNITYMurielSchadeeCPA2013ChairBoardofTrusteesGregoryThesingMD2013PresidentMedicalStaAMessagetoOurCommunityHealthCaresFutureHasArrivedatConcordHospitalTodayFiscalYear2013willberememberedasayearoftransformationtrustandtransitionasConcordHospitalcontinueditsevolutionasaregionalhealthcareresourcewithafocusonservicevalueandpopulationhealthmanagement.Whilewehaveseenmanychangesrestassuredweremaindedicatedtoourmissionasacharitableorganizationwhichexiststomeetthehealthneedsofindividualsinourcommunity.Overthepastyearourtreatmentadvancesandorganizationalaccomplishmentsweremany.Mostnotablywehavecreatedasolidfoundationclinicallynanciallyandintellectuallyafoundationthathaspreparedourhealthsystemwellforembracingthefutureofhealthcarewithoutabandoningourhistoricalcommitmentofinvestinginthehealthandwell-beingofeachpatientandthecommunitymorebroadly.TheHospitaltogetherwithmorethan235clinicalprovidersoftheConcordHospitalMedicalGroupCHMGandotherhealthpartnerscontinuedtotransformcarewellbeyondthewallsoftheHospitaltoaddresshealthneedswherepeopleliveandworktokeeppeoplehealthyandengagethemaspartnersintheircare.Thetenetsthatdrivethistransformationincludeensuringeverytreatmentisprovidedsafelyandecientlyensuringdecisionsaboutpreventivecareandtreatmentaresharedandunderstoodbypatientsaspartnersandensuringpatientstrusttheyarereceivingtherighttreatmentfortherightreasonsattherighttimebymedicalproviderscommittedtotheircareandwell-being.Ourhealthsystemfurthereditscommitmenttoreengineeringcareforvaluethroughtheadoptionofthemedicalhomeconceptasthecaremodelofchoicethatwillimprovethepatientscareexperienceandhealthoverallreducethecostofprovidingmedicalcareandincreasecarequality.Wealsoremainsteadfastinourcommitmenttoprovideaccesstovitalstate-of-the-artspecialtyservicesoncologyurologyorthopaedicscardiologyandwomenshealthservicescommunitymembersandneighborsthroughoutCentralNewHampshirehavecometodependupon.Onceagainourhealthsystemproveditstrustworthinessprovidingfortheneedsofvulnerablecommunitymembersanddevelopingplanstoaddressidentiedcommunityhealthneeds.LastyearConcordHospitalinvestednearly41millioninitscommunitybenetprogramsandservices.TheyearalsobroughttransitionastheorganizationpreparedtosayfarewelltoitsPresidentandCEOMichaelB.Greenwhose21yearsofservicecametoacloseonDecember31.InoneofitsmostimportantresponsibilitiestheHospitalBoardselectednewPresidentandCEORobertP.SteigmeyerwhowillleadConcordHospitaltofuturesuccess.Todayhealthcareissurroundedbymorequestionsthananswers.ButConcordHospitalwillcontinuetoadaptandinnovateputtingpatientsrstalwaysguidedbyourcharitablemissiontomeettheneedsofthosewhodependuponuswithoutregardtotheirabilitytopay.RespectfullysubmittedRobertP.SteigmeyerPresidentChiefExecutiveOcerMurielSchadeeCPAChairBoardofTrusteesGregoryThesingMDPresidentMedicalSta